What are the responsibilities and job description for the Front Desk Agent position at Tioga Downs Casino?
Front Desk Agent
Do you have a passion for customer service? Tioga Downs is looking for a Front Desk Agent to provide top-notch customer service for our Hotel guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following :
- Providing information to guests about hotel policies, services and amenities.
- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
- Selling rooms to "walk-in" customers.
- Entering / changing reservation information on the computer system.
- Posting charges to guest accounts, processing payments from guests.
- Making necessary corrections to guest accounts.
- Informing housekeeping department about room status / availability.
- Listening for and responding to guest complaints.
- Operates Hotel switchboard and / or PBX.
- Ensures a maximum level of service and satisfaction is achieved and maintained.
EDUCATION and / or EXPERIENCE :
High School diploma or GED required. Prior guest relations experience preferred.
WORK ENVIRONMENT :
The noise level in the work environment is usually moderate.
Benefits Include :
