Bank Teller / Customer Service Representative

Customer Service Representative / Teller

· Services customers through various teller transactions including, cashing checks, processing deposits and accepting various payments.

· Provides customer service to retain and grow customer relationships by acknowledging and greeting customers in a friendly and courteous manner.

· Responds to and follows through on customer inquiries in a timely and professional manner.

· Identifies customer products and service needs to enhance customer relationships while achieving the Bank’s financial goals by actively participating in all sales promotions.

· Identifies business opportunities and refers customers to appropriate personnel including Tioga State Investment Services , Commercial Loans, Mortgage Originators and Consumer Loans

· Maintains an accurate cash drawer in accordance with balancing and cash handling standards.

· Produces accurate work documentation impacting other internal departments as well as external customers.

· Balances the vault and ATM machine(s).

· Maintains a thorough knowledge of the features and benefits of all bank consumer products and services.

· Maintains a knowledge of and adheres to all policies, procedures and regulations that govern the retail banking function.

· Maintains a working knowledge of all applicable software, systems and equipment.

· Participates as necessary to ensure that the offices’ daily responsibilities are met.

· Ensures supplies are replenished in a timely manner.

· Promotes a positive team environment by exhibiting the Banks Core Values..

· Performs other duties as assigned.

Job Specific Knowledge, Skills & Abilities:

· Exceptional customer service and interpersonal skills

· Ability to read, write and speak English effectively; effective communication skills

· Ability to perform basic math (add, subtract, multiply, divide)

· Attention to detail and accuracy skills

· Ability to prioritize, organize and multi-task

· Ability to maintain use of discretion

· Ability to operate various office machines

· Ability to lift approximately fifty (50) lb of coin.

· Knowledge of bank consumer products and services, along with the operating polices and procedures that impact these products

· Ability to recognize customer product and services needs; basic sales skills

Education and/or Experience:

· A high school diploma or equivalent required

· 6-12 months related experience normally preferred (Retail sales, customer service and cash handling)

· MUST have RELIABLE transportation

EEO/AA/Veterans/Disability

Job Type: Full-time

Pay: $17.50 - $20.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Endicott, NY 13760: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18 - $20