What are the responsibilities and job description for the Automotive Service Advisor position at Tire and Service Business?
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department. The individuals we seek must be self-motivated and eager to advance within the company. We are looking for service advisors that we can train to move into the store manager role within the next 10 months.
Duties:
- Greet customers and assist them with their automotive service needs
- Listen to customer concerns and accurately document vehicle issues
- Provide recommendations for necessary repairs and maintenance
- Schedule appointments and coordinate service timelines
- Communicate with technicians to ensure timely completion of repairs
- Provide cost estimates and obtain customer approval for services
- Process payments and handle cash transactions
- Maintain accurate records of customer interactions and service history
Experience:
- Previous experience in a similar role preferred
- Strong mechanical knowledge and understanding of automotive systems
- Familiarity with diesel engine repair, oil changes, tire services, brake repairs, shocks/struts, and alignments
- Ability to accurately estimate repair costs using auto estimating software
- Excellent communication skills, both verbal and written
- Exceptional customer service skills with a focus on building long-term relationships
Job Type: Full-time
Pay: From $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Every weekend
- Monday to Friday
Ability to Commute:
- Columbia, MD 21045 (Required)
Ability to Relocate:
- Columbia, MD 21045: Relocate before starting work (Required)
Work Location: In person
Salary : $48,000