Commerical General Manager

POSITION OVERVIEW:

The Manager of Commercial Operations at Tire Discounters holds a key role in ensuring the effective functioning and growth of commercial business operations within the organization. This position involves oversight of day-to-day operations within the commercial function with a focus on long-term company success. The individual in this role is responsible for assessing market positions, designing sales strategies, making informed purchasing decisions, and fostering collaboration to contribute to the sustained success of the organization and strong relationships with clients, partners, vendors, and distributors.

Additionally, the Manager of Commercial Operations plays a vital role in managing and evaluating business operations and sales employees, troubleshooting technical issues, reviewing the operations to ensure that the company's various initiatives, programs, policies, and procedures are properly implemented, providing necessary operational, administrative, training and resource support to achieve optimum levels of operational efficiency and customer satisfaction, ensuring effective communication and liaison with home office and enhancing overall customer satisfaction through thoughtful design of customer experiences. Collaboration with peers and stakeholders across various departments is essential for continuous improvement in processes and program execution aligned with the organization's overarching goals.

• Effectively manage commercial operations, overseeing personnel, orders, inventory, assets, expense control, equipment, facility, and customer relations to ensure seamless daily business execution, improve profitability, and enhance customer satisfaction.
• Implement and refine operational procedures to boost productivity and enhance operational efficiencies.
• Conduct sales analyses, scrutinizing sales data to identify trends and patterns, and provide comprehensive reports for strategic decision-making.
• Respond to operations-related questions, maintain collaborative relationships with commercial function managers and sales team to achieve budgeted targets, monitor progress, and develop thoughtful strategies, for sustained, long-term company growth.
• Assess the company's market position through market research, evaluating standing, and monitoring industry trends, competitors, and market dynamics. Provide insights and recommendations based on assessments.
• Understand the sales targets for the Commercial sales, design innovative sales strategies aligned with organizational goals, refine and adapt them based on market conditions, and ensure alignment with overall business objectives.

• Manage inventory, set goals for optimum stocking levels, and ensure best-in-class operation. analyze market trends, inform purchasing decisions, negotiate with suppliers, and optimize procurement processes.
• Maintain strong relationships with existing clients, partners, vendors, or distributors, addressing concerns to ensure ongoing satisfaction.
• Actively seek and evaluate new business opportunities, developing and executing plans to capitalize on emerging prospects, and fostering relationships with potential clients, partners, and collaborators.
• Create and maintain a positive work environment in operations, ensuring customer satisfaction through a "wow" experience for both internal and external customers. Strategically refine touchpoints and interactions, implementing initiatives for improved customer satisfaction, loyalty, and retention.
• Supervise and mentor lower-level staff, conduct performance evaluations, provide constructive feedback, and support professional development.
• Troubleshoot technical issues, addressing and resolving challenges impacting operations, collaborating with IT and technical teams for effective solutions.
• Drive business growth by ensuring operations align with company policies and meet revenue and productivity goals.
• Perform other duties as needed, including performing the duties of absent team members as necessary.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong business maturity, professionalism, interpersonal, analytical, problem-solving, and communication skills.
• Strong knowledge of sales and operations in a retail/commercial environment.
• Excellent customer service skills, sales orientation, and customer focus.
• Ability to work under pressure and handle multiple tasks at one time
• Ability to influence, persuade, and engage the workforce.
• Ability to use Microsoft Office applications, specifically Excel. Working knowledge of Tire Works POS preferred.
• Great attention to detail, and the ability to thrive in both a team-based corporate culture and an operational environment.
• Excellent organization and time management skills to handle multiple tasks and deadlines.
• Excellent supervisory skills and ability to mentor, coach, and develop teammates.
• Knowledge of tires, tire-related, and mechanical services is a plus.
• Basic computer skills, including the ability to use MS Office Suite of Applications.
• Ability to work a flexible schedule including evenings and weekends.

EDUCATION AND WORK EXPERIENCE:

• High School diploma.
• Minimum 3 to 5 years of related work experience, preferably in the retail or automotive services industry.
• Experience in dealing with suppliers, manufacturers, and distributors.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to talk and/or hear, use hands and fingers, handle and/or feel.
• Ability to lift, push, pull, and carry up to 75 lbs.
• Ability to travel as needed and possession of a valid in state motor vehicle license