Customer Account Specialist

The YMCA of Pierce and Kitsap Counties is seeking a Customer Account specialist to join our team.

TheYMCAfocuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods.

This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.

As a Customer Account Specialist, you will be responsible for auditing and maintaining accounts through the customer relationship management software utilized within YMCA Centers. In this role, you will be expected to deliver excellent customer service to all staff, members, guests, and program participants in a safe, enjoyable, and positive environment. If hired, this role will focus on handling customer inquiries, resolving issues efficiently, and fostering strong relationships to promote loyalty and satisfaction.

Key Responsibilities :

• Foster a positive brand image with staff, members, and guests while seeking the best outcome and interests of the YMCA.
• Provide excellent service to staff, members, guests, and spectators over the phone, through email, or other forms of communication contributing to member retention.
• Present accurate membership and program information to potential and existing members.
• Ability to effectively explain the benefits and expenses related to YMCA memberships and programs.
• Provide excellent customer service and follow through with customer and member communication and tasks.
• Encourage member involvement in programs and services based on the members expressed interest.
• Be courteous, professional and genuine towards members by learning their names and expressing an interest in their YMCA activities.
• Respond to staff and member needs. Contact appropriate personnel when necessary and notify Director of unusual situations. Handle complaints in a courteous manner and elevate when appropriate.
• Demonstrate full competency in Salesforce to include proper completion of tasks including but not limited to membership enrollment, account updates, cancellation processing, program registration, account mergers, duplicate removal, reporting, refund investigation and approval and account balance removals.
• Develop and maintain relationships with other stakeholders as assigned.
• Embrace and actively promote an inclusive and equitable work environment.
• Other duties as assigned.

Qualifications :

Wage : $17.00 to $19.00 per hour, depending on qualifications

Hours : Part-Time, Up to 25 hours per week

Location : Tacoma Association Office, Tacoma, WA

Benefits :

All YMCA Employees receive the below benefits :

Part-Time employees who work more than 20 hrs. / week are eligible for the below voluntary benefit options :

Ignite your Passion, Live the Y Cause, and Join our Team! To apply visit our website at www.ymcapkc.org.

The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women / Minority / Veteran / Disabled

Salary : $17 - $19