What are the responsibilities and job description for the Service Management Lead position at Tire Discounters?
Job Description
At Tire Discounters, we are committed to providing exceptional service to our customers while fostering a positive and inclusive work environment. As a Service Manager, you will play a critical role in leading a team of skilled technicians to deliver high-quality service and ensure customer satisfaction.
Key Responsibilities:
• Leadership and Coaching: Provide guidance and coaching to technicians to achieve high-quality service standards, promoting a culture of excellence and continuous improvement.
• Performance Management: Manage performance, assist with hiring, and oversee workflow in the service bay to ensure efficient operations and optimal productivity.
• Communication: Communicate wait times to sales staff, promoting seamless collaboration and enhancing the overall customer experience.
• Compliance: Ensure compliance with quality, safety, and regulatory standards, maintaining a safe working environment for all employees.
Required Skills and Qualifications:
• Experience: Proven experience in automotive service/repair, preferably with certifications in relevant areas.
• Leadership Skills: Strong leadership skills with a track record of successfully managing teams and achieving business objectives.
• Valid Driver's License: Possess a valid driver's license and be available to work Saturdays as required by the business.
• Mechanical Hazards: Comfortable with occasional mechanical hazards and outdoor conditions, adapting to changing work environments.
Benefits:
• Competitive weekly hourly rate
• Monthly individual spiffs
• Participation in the monthly store bonus
Others:
At Tire Discounters, we offer well-defined paths for career advancement, with many leaders within our company having started in the store. You will also receive paid company training at all levels, led by master certified trainers and experienced leaders.
At Tire Discounters, we are committed to providing exceptional service to our customers while fostering a positive and inclusive work environment. As a Service Manager, you will play a critical role in leading a team of skilled technicians to deliver high-quality service and ensure customer satisfaction.
Key Responsibilities:
• Leadership and Coaching: Provide guidance and coaching to technicians to achieve high-quality service standards, promoting a culture of excellence and continuous improvement.
• Performance Management: Manage performance, assist with hiring, and oversee workflow in the service bay to ensure efficient operations and optimal productivity.
• Communication: Communicate wait times to sales staff, promoting seamless collaboration and enhancing the overall customer experience.
• Compliance: Ensure compliance with quality, safety, and regulatory standards, maintaining a safe working environment for all employees.
Required Skills and Qualifications:
• Experience: Proven experience in automotive service/repair, preferably with certifications in relevant areas.
• Leadership Skills: Strong leadership skills with a track record of successfully managing teams and achieving business objectives.
• Valid Driver's License: Possess a valid driver's license and be available to work Saturdays as required by the business.
• Mechanical Hazards: Comfortable with occasional mechanical hazards and outdoor conditions, adapting to changing work environments.
Benefits:
• Competitive weekly hourly rate
• Monthly individual spiffs
• Participation in the monthly store bonus
Others:
At Tire Discounters, we offer well-defined paths for career advancement, with many leaders within our company having started in the store. You will also receive paid company training at all levels, led by master certified trainers and experienced leaders.
