Entry Level Customer Service Representative

Job Description Job Description NOW is the perfect time to make a rewarding career change!Not sure you're where you want to be long term?Beginning of a new year is often times the best time to make a clean break and join a more rewarding career employer!Why Work With Us : Earn MORE $$!No Experience Needed!!Freedom To Do The Work You Love W / O Micro-Management!The Respect, Recognition & Rewards You Deserve!Tight Knit & Supportive Work Culture - Work W / People You Like!Career Growth and AdvancementNote : We only have 1 position available to join our team, so Apply Now!Benefits Include : Full-Time, Year Round Work Schedule8 to 5 Monday - Friday Work Week W / Minimal WeekendsFlexibility To Plan Around Family CommitmentsWe Work Hard To Ensure You Get Paid Exceptionally Well and Help You Achieve A Better Work / Life Balance!Primary Responsibilities : Greets customers warmly over the phone.Maintains polite and professional communication via phone, e-mail, and mail. Ascertains problem or reason for calling. Acts as the company gatekeeper, ensuring that calls are directed to the appropriate person or department.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Resolves customer complaints via phone, email, mail or social media.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Opens and maintains customer accounts by recording account information. Cancels or upgrades accounts, as necessary.Assists with placement of orders, refunds, or exchanges. Takes payment information and other pertinent information such as addresses and phone numbers for scheduling and return contact.Informs customer of special deals and promotions. Sells products and services. Makes follow-up calls to gauge customer satisfaction, as needed.Keeps records of customer interactions, processes customer accounts and files documents.Understands the skills, strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job opportunity and ability of the technician.Provides all necessary information to field technicians.Debriefs each call before dispatching the technician.Organizes On-Call schedule for technicians.Inputs leads into the computer system and relays information to system specialist as needed.Performs other duties as assigned.Requirements :

• No experience needed!
• Advance communication and customer service skills
• Clean background, ability to pass a drug test
• GED or High School Diploma
• Some experience in a general office environment
• Ability to sit for long prolonged periods of time
• Bi-lingual a plus but not required
• Answer phone call on weekends as needed