What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Titan Auto Tech?
Service Advisor / Service Writer
Location: Castle Rock, CO
Pay: Hourly Bonus & Commission Structure
Job Type: Full-Time
About Us:
Titan Auto Tech is Castle Rock’s trusted automotive repair shop, specializing in European and Asian vehicles. Our expertise includes brands such as BMW, Audi, Mercedes, VW, Mini, Porsche, Land Rover, Jaguar, Lexus, Toyota, Honda, Subaru, and Acura. We are committed to providing top-quality repairs, transparent service, and an exceptional customer experience. Our shop thrives on integrity, teamwork, and expert craftsmanship. If you're passionate about the automotive industry and want to be part of a high-performing team, we’d love to meet you!
Position Overview:
We are looking for an experienced Service Advisor / Service Writer to be the vital link between our customers and technicians. Your role is key to ensuring customer satisfaction, increasing sales, and keeping operations running smoothly. You’ll help customers understand their vehicle’s needs, build trust, and provide outstanding service every step of the way.
Key Responsibilities:
- Greet customers and assist with scheduling service appointments
- Perform initial walkarounds with customers to build relationships and trust for repeat business
- Listen to customer concerns and clearly communicate repair recommendations
- Build profitable, accurate, and timely estimates for services and repairs
- Prepare detailed estimates and obtain customer approvals before work begins
- Work closely with technicians to ensure accurate diagnostics and efficient repairs
- Provide clear and timely updates to customers on their vehicle’s progress
- Promote and educate customers on preventative maintenance services
- Handle service transactions, process payments, and explain invoices
- Manage and coordinate our small fleet of loaner vehicles for customer convenience
- Maintain a high level of customer satisfaction and retention
Qualifications:
- Previous experience as a Service Advisor / Service Writer in an automotive repair shop
- Strong customer service and communication skills
- Ability to multi-task and work efficiently in a fast-paced environment
- Basic automotive repair knowledge (experience with European and Asian vehicles is a plus)
- Proficient with shop management software like Tekmetric and Steer
- Professional, team-oriented mindset and positive attitude
- Valid driver’s license required
What We Offer:
- Hourly pay bonus & commission structure
- Paid vacation and holidays
- Health benefits (if applicable)
- Supplemental insurance, including accident and hospitalization coverage
- Ongoing training and career growth opportunities
- Friendly, professional, and high-energy work environment
- Access to loaner vehicles to enhance customer service
At Titan Auto Tech, we don’t just fix cars – we build relationships. If you're ready to be part of a high-caliber team and take your career to the next level, apply today!
How to Apply:
Submit your resume via really or email us at scott@titanautotech.com
Visit us online: www.titanautotech.com
Job Type: Full-time
Pay: $70,000.00 - $155,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- No weekends
Ability to Commute:
- Castle Rock, CO 80109 (Required)
Ability to Relocate:
- Castle Rock, CO 80109: Relocate before starting work (Required)
Work Location: In person
Salary : $70,000 - $155,000