What are the responsibilities and job description for the Sales Event Coordinator position at Titan Hospitality Restaurant Group?
ESSENTIAL FUNCTIONS
Responsibilities
- Understand requirements for each event
- Plan event with attention to financial and time constraints
- Respond in a timely fashion to emails and voicemails
- Present for Manager Meetings to discuss BEO’s for the week and expectations
- Execute or Assist in Execution of Events when needed. (Required for Buyouts or Minimum spend amounts over $7500.)
- Communication with the General Manager & Executive Chef on pop ups and items needed for BEO’s
- Work with the Operations Event Manager to outline all the details on set up and execution of events. (if applicable)
- Meet monthly budgets dictated by Corporate
Sales and Client Relations:
- Proactively manage leads for assigned venues, responding promptly to inquiries and converting leads into booked events.
- Build and maintain strong relationships with clients, providing personalized service to meet their event needs.
- Conduct site tours, present proposals, and negotiate contracts to secure private events bookings.
- Create detailed Banquet Event Orders (BEOs), including menu selections, timelines, and floor plans, ensuring accuracy and clarity.
Event Detailing and Coordination:
- Collaborate with clients to finalize event details and provide seamless communication throughout the planning process.
- Work closely with the Operations Event Manager to ensure successful on-site execution of events.
- Follow up with client’s post-event to gather feedback and identify opportunities for repeat business.
Operational Support:
- Assist with unit-level operational tasks as needed, including coordinating with the kitchen and service teams to ensure readiness for events.
- Support on-site event logistics occasionally, stepping in to assist with setup, execution, or troubleshooting.
- Maintain a strong understanding of restaurant operations to bridge the gap between sales and service teams effectively.
Administrative Duties:
- Track sales metrics, including lead conversion rates and revenue goals, and report progress to the Event Director.
- Manage payment schedules and follow up on outstanding balances with clients.
- Ensure accurate and organized documentation of contracts, event details, and communications.
- Work with the Operations Event Manager to update and close out all events in Tripleseat.
Skills
- Great attitude
- Ability to prioritize tasks
- Ability to cross-train
- Customer service oriented
- Maintain an accurate and detailed calendar of events
- Flexible scheduling is essential to provide exceptional customer service
- Deadline and detail-oriented
- Proven experience as event coordinator
- A track record of organizing successful events
- Outstanding communication ability
- Well-organized with multi-tasking skills
- Able to handle stress and remain calm
- Problem-solving ability
- Outgoing personality and friendly demeanor, comfortable interacting with clients, great at building relationships with guests, clients, and vendors
- Comfortable being in fast paced environment, the ability to take initiative and juggle multiple projects, works well under pressure
- Strong organizational/time management skills
- Excellent interpersonal, written and verbal communication skills
- Must be a strong team player but also know how to work independently
- Must be pro-active, responsive and punctual