Director of Operations - Harrisburg, Pa

Director of Operations- Harrisburg, Pa

Titan Hotel Group is seeking a dynamic and proven operations leader to join our expanding team in Harrisburg, PA, as a Director of Operations. Prior experience in select service hotels (e.g., Choice branded hotels, Woodspring, Extended Stay America etc.) strongly preferred. This role requires hands-on leadership to drive guest satisfaction and exceed revenue and house profit goals across multiple properties in the region. The Director of Operations will be responsible for overseeing both the operational and financial performance of the hotels general managers reporting to him, ensuring seamless management and growth. This is an in person position reporting directly to the President of the company.

Duties and Responsibilities

· Ensure properties are being maintained in a lean, efficient and effective manner.

· Partner with Payroll/Human Resources and Accounting team members to resolve HR/payroll and accounting related issues.

· Assist in the development of corporate initiatives by providing specific input as strategies are developed to drive gross revenues and RevPAR.

· Advise Executive team on financial planning budgeting, cash flow and operation policy matters.

· Responsible for assessment of performance, working with General Managers on strategy implementation, assessment of performance, and redirection as required to maximize performance.

· Ensuring budgeted revenue and house profit for all properties are met while maintaining all hotel standards.

· Ensure all hotels meet and exceed service and product quality goals by constantly monitoring results, evaluating, and re-designing processes, and implementing changes as needed.

· Establish and monitor staff performance and development goals, assign accountability, set objectives, establish priorities and conduct annual performance reviews.

· Mentor and develop staff using a supportive and collaborative approach: assign accountability; set objectives; establish priorities; and monitor and evaluate results.

· Promote a Culture of results-oriented Performance throughout all properties.

· Plan, coordinate, and execute the annual budget process.

· Maintain and advance job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.

· Create and maintain synergies among all properties in all areas including sales, maintenance, financial processes etc.

· Ensure General Managers are communicating with staff regarding current programs and procedures.

· Maintain high brand QA results including inspection/audits by local, state and other inspections by various authorities

Required Skills and Experience

* Experience with Select Service, Wood Spring, Choice hotel brand, Extended Stay America strongly encouraged to apply.

· A minimum of 5 years' experience in senior management/above property role within the hospitality industry.

· Proven track record of success facilitating progressive organizational change and development within a growing organization.

· Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.

· Strong mentoring, coaching experience to a team with diverse levels of expertise.

· Superior management skills: ability to influence and engage direct and indirect reports and peers.

· Self-reliant, good problem solver and result oriented.

· Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and operational initiatives.

· Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management, investors, peers, staff and guests.

· Ability to operate as an effective tactical and strategic thinker.

· High level of flexibility regarding overtime during busy periods as required by the business.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• Harrisburg, PA 17110: Relocate before starting work (Required)

Work Location: In person