What are the responsibilities and job description for the Service Operations Internship - Summer 2025 position at Titan Machinery?
Overview
Titan Machinery is looking for a motivated and detail-oriented Service Operations Intern to support our service operations team. This internship offers a unique opportunity to gain hands-on experience in various aspects of service operations, including machine health, customer support, and equipment management.
Responsibilities
Key Responsibilities:
- Machine Health Support: Assist the machine health team in monitoring and optimizing equipment performance to ensure efficient operation.
- Call Center Assistance: Provide support to the call center team by addressing customer inquiries and issues related to service operations.
- Customer Productivity Analysis: Provide assistance in identifying customers who would benefit from higher productivity limits and recommend appropriate solutions.
- Training: Assist with store-level ASIP (Agricultural System Improvement Program) training to ensure proper utilization and compliance with company standards.
- WholeGoods Inspection Updates: Assist in updating pre-trade inspection processes for wholegoods, ensuring accuracy and completeness.
- Professional Development: Participate in professional development activities, contribute to department meetings, and present on various projects.
- Additional Duties: Perform other duties as assigned.
What We Offer:
- Hands-on experience in service operations and equipment management.
- Mentorship from experienced professionals in the industry.
- Opportunities for professional growth and development.
- Exposure to industry-specific processes and business practices.
Qualifications
Required:
- Currently pursuing a degree in Sales, Business, Economics, Finance or Accounting
- Must be able to regularly and reliably attend work on a part-time schedule for a duration of 8-12 weeks (35-40 hours a week) during the summer months
- Excellent verbal and written communication skills, along with a high level of computer literacy
- Must have Excellent Excel capabilities
- Keen attention to detail and a high level of initiative and ability to work independently
- Strong organization, decision making, and problem-solving skills
- Ability to prioritize work and meet deadlines efficiently and cost effectively
- Excellent customer service skills
- Ability to travel up to 5% of the time and work flexible hours
- Ability to handle and resolve frequent interpersonal conflict
- Ability to perform in a fast-paced, stressful work environment
- Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
- Exemplifies Titan Machinery’s Core Values
Titan Machinery provides you with:
- 401(k) with company matching on your FIRST DAY of employment
- Competitive Wages
- Employee Discounts at Titan Machinery, Vehicle Discount, Enterprise Car Rental, Hertz Car Rental, Choice Hotels, and Profile by Sanford
- Titan Paid Employee Assistance Program (free and confidential Counseling, Legal Advice, and more)
- Ongoing Professional Training Opportunities
- Paid Time for Team Titan Volunteer Activities in your Community
- Titan Uniform/Branded Apparel Program
Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.
