Customer Support Specialist

Become an integral part of TITAN Mobile Shredding's mission to provide premier information and product destruction services while ensuring seamless operational flow. We are in search of a dynamic Customer Support Specialist to enhance our day-to-day operations team, connecting and supporting departments and ensuring our customers receive excellent service. Your role is pivotal in fostering the efficiency and excellence that TITAN Mobile Shredding is known for.

Company Overview:

As the region’s largest independent NAID AAA Certified destruction company, TITAN Mobile Shredding is not just a workplace but a place where your contributions directly influence the company’s legacy of providing unrivalled document and product destruction services. We pride ourselves on a culture of integrity, transparency, and relentless pursuit of client satisfaction. Our customers love how friendly we are and how easy it is to do business with us! Learn more about us at www.titanshredding.com

What’s In It For You:

• A chance to flourish in a reputable company where your efforts shape the operational landscape.
• Competitive salary and benefits package.
• An engaging work environment that values teamwork, innovation, and growth.

LOCATION: Pipersville (Plumsteadville), PA - Must be able to reliably commute to this location Monday – Friday. A commute under 40 minutes works best.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receptionist duties
• Answer incoming calls and web leads to identify needs and explain service options
• Compose and provide proposals to prospects and complete service agreements
• Enter leads into CRM for tracking and follow-up
• Contact customers after service completion to ensure satisfaction
• Work with team members to ensure new accounts are on-boarded smoothly
• Introduce additional services to existing customers
• Assist with invoices and accounts receivable
• Assist with small quantity drop offs
• Maintain a strong team culture

QUALIFICATIONS:

You must have great communication and strong follow up skills. You must be able to work independently and make decisions. You must have excellent organization and time-management skills. You must be personable and possess people skills. You must be enthusiastic, flexible and have a growth mindset. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma required, advanced degree a plus
• Minimum of 2 years of customer service, sales or related experience
• Proficient with a solid understanding of Microsoft Outlook, Word and Excel
• QuickBooks experience a plus
• Excellent verbal and written communications skills
• Strong interpersonal skills, focused on positive customer experiences
• Highly organized and able to switch tasks without losing momentum
• CRM experience a plus
• 7-year clear background check - local, state, federal
• Clear drug screening - pre-employment & random
• We are a smoke-free facility

HOURS:

FULL TIME: 40 hours, Monday-Friday 8:00/8:30 am – 4:30/5:00pm.

OR

PART TIME: 25-30 hours (Five partial days example: Monday-Friday 8:30/9:00am - 2:30pm/3:00pm).

COMPENSATION:

FULL TIME: First year range based on experience: $41,600 - $45,000; additional compensation & benefits includes: 401K employer contributions (automatic 3% after 6 months), PTO, paid holidays, bonuses. INSURANCE: health, dental, vision, life, long-term disability; Optional: additional life, spousal life and short-term disability.

PART TIME: $20-$22 per hour; prorated PTO and holiday pay based on hours worked.

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Application Question(s):

• Will you have a clear 7-year background check?
• Will you have a clear pre-employment drug screening?

Experience:

• Customer service: 2 years (Required)

Ability to Relocate:

• Doylestown, PA 18901: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $22