What are the responsibilities and job description for the Account Manager - Downers Grove position at Titan Security Group?
Overview
Do you want to take the next step in your security or operations career?
Marksman-Titan Security Group is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support.
Named as a nationally recognized Top Workplace in 2024 and 2025, Marksman-Titan’s customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of Commitment, Service, Integrity, Drive, and Innovation help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!
Job Summary:
The Account Manager reports to the Director of Portfolio Management and is primarily responsible for supervising the day to day security operations of Titan Security. Additionally, the Account Manager will work directly the HR department to ensure Titan Security provides “Best-In-Class service” to our clients and our staff.
Responsibilities include but are not limited to:
Responsibilities
Education and/or Experience: High School diploma or general education degree (GED) and 2 years prior satisfactory employment as a security officer or in a customer service position. Experience in a heavy volume call center preferred.
Must be at least 21 years of age.
Certificates, Licenses, Registrations: Ability to acquire and maintain a valid Illinois PERC, including state accredited training requirements.
Language Skills: Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.
Computer Skills: Proficiency with Microsoft Office software, scheduling software a plus.
Other Qualifications: Ability to pass pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you.
Physical Demands: Standard office environment.
Salary & Benefits: Compensation is $60K-65K based on experience , plus paid time off, medical insurance, dental insurance, paid holidays, and pension/retirement benefits. Skills-enhancing training and opportunities for career growth and promotion.
EOE/M/F/D/V
#HP
Do you want to take the next step in your security or operations career?
Marksman-Titan Security Group is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support.
Named as a nationally recognized Top Workplace in 2024 and 2025, Marksman-Titan’s customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of Commitment, Service, Integrity, Drive, and Innovation help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!
Job Summary:
The Account Manager reports to the Director of Portfolio Management and is primarily responsible for supervising the day to day security operations of Titan Security. Additionally, the Account Manager will work directly the HR department to ensure Titan Security provides “Best-In-Class service” to our clients and our staff.
Responsibilities include but are not limited to:
Responsibilities
- Manage a full client portfolio made up of seven properties in the North/Northwest Suburbs. Overseeing a team of Security Officers and Shift Supervisors including hiring/selection, scheduling, payroll, training and development, coaching and support.
- Responsible for establishing, maintaining and reviewing schedules to minimize company overtime within WinTeam.
- Build, improve and maintain effective relationships with both client and employees.
- Report all operational matters directly to the Portfolio Management team
- Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service
- Handle any escalated security issues or emergency situations appropriately
- Conduct annual reviews on site staff.
- Monitors the quality of staff performance including review of disciplinary actions, recommendations for suspension or termination as well as ensuring a regular performance appraisal program for all staff
- Clearly and accurately record reported data such as call-offs, tardies, emergencies, unusual occurrences, and malfunctioning of equipment.
- Coordinates and documents performance tracking of all site personnel
- Supports Portfolio Manager and HR in on-site hiring, training and on-boarding
- Compile and prepare reports and documents pertaining to personnel activities and account trends
- Prepare correspondence and memos as needed
- Stays current on federal, state guidelines relative our services
- Supports the organization’s culture, processes, practices and systems to ensure that all employees are given the opportunity to contribute to the business goals of the company and its clients
- Flexible schedule to meet the needs of the business which includes weekends and evenings.
- Other duties as assigned
Education and/or Experience: High School diploma or general education degree (GED) and 2 years prior satisfactory employment as a security officer or in a customer service position. Experience in a heavy volume call center preferred.
Must be at least 21 years of age.
Certificates, Licenses, Registrations: Ability to acquire and maintain a valid Illinois PERC, including state accredited training requirements.
Language Skills: Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.
Computer Skills: Proficiency with Microsoft Office software, scheduling software a plus.
Other Qualifications: Ability to pass pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you.
Physical Demands: Standard office environment.
Salary & Benefits: Compensation is $60K-65K based on experience , plus paid time off, medical insurance, dental insurance, paid holidays, and pension/retirement benefits. Skills-enhancing training and opportunities for career growth and promotion.
EOE/M/F/D/V
#HP
