Security Supervisor - Cleveland, OH Area

Monitoring and Surveillance:

• Watch surveillance cameras to detect suspicious activity.
• Monitor building security systems like alarms or entry controls.

Access Control:

• Check and verify the identification of guests, visitors, and contractors.
• Ensure only authorized individuals can enter certain areas, including gated communities, private offices, or buildings.
• Manage visitor logs and issue visitor passes.

Customer Service:

• Assist guests with inquiries about local amenities, directions, or services.
• Provide a warm, welcoming environment for residents, guests, or clients.
• Address complaints or requests in a professional and timely manner.

Emergency Response:

• Respond to alarms, emergencies, or incidents promptly, contacting emergency services as needed.
• Assist in evacuation or lockdown procedures during emergencies.
• Be trained to handle first-aid and CPR if necessary.

Patrolling:

• Conduct regular patrols of the property to ensure safety and security.
• Inspect security equipment, doors, and windows to ensure they are locked and secure.

Maintaining Records:

• Keep detailed logs of incidents, unusual activities, or safety concerns.
• Record security check-in and check-out times for employees or residents.
• Report any maintenance issues or safety hazards to appropriate personnel.

Collaborating with Security Teams:

• Work closely with other security staff and management to implement safety protocols.
• Communicate any security breaches or potential threats to relevant authorities.

Assisting with Deliveries:

• Monitor and manage the reception of packages or deliveries to ensure safety.
• Escort couriers, maintenance workers, or contractors to specific locations within the building if necessary.

Conflict Resolution:

• Handle minor disputes or conflicts professionally, de-escalating situations when necessary.
• Work with residents or clients to resolve complaints while maintaining safety and security.

General Administrative Duties:

• Answer phones, emails, or messages related to security concerns or requests.
• Ensure that all building security measures are up to date and compliant with regulations.