Concessions Lead

To be considered for this position, you must apply on the Titan Sports Complex or ESM Career Portal at:
https://secure4.saashr.com/ta/6161610.careers?ApplyToJob=772072832

Summary

TULSA’S TOP SPORTS DESTINATION

Titan is located in Tulsa, holds our 190,000 sq. ft sports facility with 8 basketball courts, 16 volleyball courts, 6 pickleball courts, and 11 soccer fields. Titan is also home to our Titan Fitness and Performance Training center.

We are more than just a typical sports complex; Titan Sports is the proud home of Titan Fitness, a weight room where our members can workout everyday along with two studios for classes. We also provide childcare services for our members to allow them to workout stress free while we have our trusted staff take care of your child.

No one provides a sports experience like Titan Sports & Performance Center.

• TITAN SPORTS BAR
• We offer a sports bar with TVs and couches for a comfortable lounge feeling. Our bar drinks include drafts, cans, mimosas, IPAs, and more.
• SELF-SERVED DRINKS
• Partnered with Coca-Cola, we have beverage vending machines placed in different areas in the facility.
• CONCESSION FOOD
• At Titan, we offer an outdoor and indoor concession where we sell concession food, drinks, snacks, and candy.
• ARCADE GAMING
• Striving to be a diverse sports complex, we now have quarter machines, arcade racing games, claw machines, and other prize winning game machines.

The Titan Sports and Performance Center is managed by Eastern Sports Management (ESM) based in Fredericksburg, Virginia. ESM’s management portfolio consists of venues in Oklahoma, Virginia, Pennsylvania, Maryland and Tennessee.

Job Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

The Concessions Lead is responsible for overseeing the daily operations of a food and beverage area, ensuring a high level of customer service, product quality, and adherence to safety standards. This position involves managing other team members, ensuring inventory levels are maintained, handling payments and ensuring that all tasks are completed in an efficient and effective manner. The Concessions Lead will be a key player in creating a positive and enjoyable experience for our guests. The Concessions Lead will report directly to the Food & Beverage Director.

Essential Duties and Responsibilities

• Ability to coordinate multiple tasks, meet production/service time schedules, and adapt to necessary and unforeseen changes.
• Manage a team of concessions workers, assigning tasks and ensuring all staff members perform their duties efficiently and courteously.
• Ability to communicate, instruct and train staff members on procedures, customer service expectations.
• Food handlers permit.
• Knowledge of food safety and sanitation standards.
• Ability to interact and maintain an excellent working relationship with customers, management, co-workers and the general public.
• Managing and/or supervisory expertise in coordinating multiple staff in a variety of positions.
• Someone who is team oriented, courteous, can delegate tasks, and is firm in maintaining standards.
• Adhere to State and Local government regulations regarding cleanliness, and general safety within the concessions/food and beverage areas.
• Lead by example, maintaining a positive attitude and ensuring the team is motivated and focused on providing excellent service.
• Ensure a high level of customer satisfaction by providing prompt, friendly, and professional service.
• Address customer concerns or complaints in a timely and courteous manner, escalating issues when necessary.
• Monitor inventory levels of food, beverages, and supplies, and assist with reordering when necessary.
• Inspect deliveries for accuracy and code compliance (temperature, storage, etc.)
• Ensure all food items are fresh, stored properly, and prepared in accordance with health and safety regulations.
• Conduct regular stock checks and maintain proper rotation of inventory.
• Oversee the accurate handling of credit card transactions, and point-of-sale (POS) systems.
• Ensure that all food safety and sanitation standards are met, including proper food handling, storage, and cleanliness of the stand.
• Ensure compliance with all relevant local health department regulations and safety protocols.
• Clean and sanitize equipment, counters, and workstations as required.
• Assist with the setup, teardown, and maintenance of the concessions stand.
• Maintain an organized and efficient work environment, ensuring all equipment is functioning properly.
• Assist with daily reporting of sales, inventory usage, and staff performance to include end of day close out when the Food & Beverage Director is not on site.
• Report any equipment malfunctions, safety issues, or staffing challenges to the Concessions Manager promptly.
• Enhance the guest experience , making them want to return. Use creative thinking to provide outstanding customer service.

Qualifications and Requirements

• Must be detail oriented and organized
• High school diploma or equivalent work experience preferred.
• 1 years of experience leading a food service team, concessions leadership is preferred.
• Must have reliable transportation to and from work.
• Must have exceptional customer service skills.
• Effective communication skills with both team members and guests.
• Ability to coordinate multiple tasks, meet production/service time schedules,
• and adapt to necessary and unforeseen changes.
• Previous experience in food service or concessions (1-2 years preferred) with progressing responsibilities.
• Must be available and flexible to work evenings, weekends, day and night shifts, and holidays as required.
• Must be able to perform all duties for each position within the concessions area
• (ex. Cashier, Runner, Food Prep, and Cook).
• Be able to adhere to building policies and procedures.
• Must be able to read and write English, basic math skills and some computer and Point of Sales (POS) skills. Be able to assist with refunds, voids, printer issues, etc.)

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift, carry and move up to 35 lbs.
• Ability to stand for extended periods.
• Ability to work efficiently under pressure and in varying weather conditions as needed.
• Ability to work in a fast-paced environment.
• Ability to walk long distances, reach, stand, bend, stoop for long periods of time and climb stairs as required.
• Standing: Constantly
• Walking: Constantly
• Sitting: Occasionally (preparing reports at a standard workstation)
• Bending/Kneeling: Occasionally
• Lifting: < 10 lbs. Frequently; < 50 lbs. Occasionally
• Pulling/Pushing: > 50 lbs. Occasionally
• Talking: Constantly
• Hearing: Constantly (with and without significant background noise)
• Vision: Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Taste/Smell: Frequently

Work Environment:

The Concessions Lead normally performs their duties in a temperature and humidity-controlled environment. Frequent exposure to non-controlled conditions (heat: stoves/ovens; cold: walk-in chillers and freezers) and ambient outdoor weather conditions is required. The noise level in the work environment is usually moderate to loud.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Apply for this position at:

https://secure4.saashr.com/ta/6161610.careers?ApplyToJob=772072832

EOE - Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Eastern Sports Management and the Titan Sports and Performance Complex are drug free workplaces. Pre-employment background check required. Pre-employment job assessment may be required.

Titan Sports & Performance Center is an E-Verify employer.

Due to the volume of applicants, please do not call to check on your status.

Job Type: Part-time

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person