What are the responsibilities and job description for the Deskside Manager position at Titan Technologies?
This is an immediate opening in Derwood, MD for an experienced Deskside Manager. Serve as the leader, manager, and technical expert for the break/fix and IMAC teams. Additionally, must be comfortable and have experience interacting with clients, customers, and agents in order to resolve technical issues.
The ideal candidate will have experience leading others, supporting management in executing important projects, and driving sustainable performance improvements for IT Services projects.
Your Responsibilities:
- Identify ways in which the team can be inspired to excellence in customer service
- Demonstrate efficiency surrounding technical areas
- Seek to create environment conducive to success for all staff, including: tools, supplies, documented processes, general office comforts
- Identify and remove any challenges, both physical and process related
Job Duties:
- Manage replacement projects (Project Plan Document).
- Onboarding of new hires.
- Inventory process.
- Manage ticket queues.
- Manage Imaging.
- Complete Performance reports.
- Warehouse Management.
Required Qualifications:
- 2 Years IT experience
- A Certification
- Leadership experience
Desired Qualifications:
- Experience in warehouse management
- Experience in inventory process
Company Description:
Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!
Titan is proud to be a Service-Disabled Veteran Owned Business.
