What are the responsibilities and job description for the Sr. Incident Manager - Hurlburt Field - Mary Esther, Florida position at Titan Technologies?
Titan Technologies, LLC (Titan) is seeking an experienced, self-directed, Sr Incident Manager to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) III contract. As a member of our team, you will help to assist USSOCOM, Service Component Commands, Theater Special Operations Commands (TSOC), and deployed forces in the delivery of a full spectrum of Information Technology (IT) services to operate and maintain information flow, communications, and connectivity globally.
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The Incident Managers require extensive experience with identifying emerging incidents and ensuring their prompt resolution. Their primary focus is coordinating responses between technical teams during a service disruption to address and solve service failures as quickly and effectively as possible. Incident managers directly work with the subject matter expert (SME) of the malfunctioning system to develop potential solutions. Upon resolution, the incident manager works with their team to establish procedures to prevent future incidents.
Duties include but are not limited to :
- Set up information technology (IT) support systems so end users can utilize systems with minimal issues.
- Monitor the effectiveness of the incident management process and make recommendations for improvement.
- Develop and implement the incident management process.
- Analyze incident trends and recommend corrective actions, as necessary.
- Engage and coordinate technical resources across IT support teams.
- Ensure that the incident management process is followed.
- Perform notifications and escalations within prescribed service level agreements (SLAs).
- Ensure incident reports include adequate notes for later review and analysis.
- Ensure follow-up change tickets are submitted and scheduled as appropriate.
- Provide input to problem management teams during root cause investigations.
Required qualifications :
Clearance :
Company Description :
Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!
Titan is proud to be a Service Disabled Veteran Owned Business.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.
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