What are the responsibilities and job description for the Account Manager- Commercial Cleaning position at Titian Cleaning LLC.?
OMEX is seeking an experienced full-time Account Manager to lead in our Tucson market. Must have at least 5 years of experience in charge of at least 1.5 million square feet. This position requires excellent communication, written and verbal skills. Additionally, attention to detail while managing overall operations to ensure all cleaning staff complete their assigned duties meeting a prominent level of expectation. Ensure that all safety standards are adhered to, and serve as the liaison between the front-line supervisors, employees, customers and OMEX management. Leading and managing people in a team minded environment is important for success.
Candidates should be able to multi-task and prioritize task, able to train employees in all aspects of janitorial cleaning, able to trouble shoot equipment when necessary, able to work independently, be familiar with smartphone technology, including apps and email systems.
This position is currently Monday - Friday 7am-4PM
Employee will report to the Tucson Office once opened.
Employee must have clean driving record
Duties may include, but are not limited to;
Ability to establish, direct, and schedule a well-trained janitorial team.
In debt knowledge on periodic task such as hard floor care, carpet care and restroom cleaning
Ability to present quarterly quality control audit reports to customers
Establish and maintain the highest level of cleaning services through coaching, comprehensive inspection, and accountability.
Ensure assignments are appropriately staffed and employees have adequate supplies and equipment for completion of assignments.
Provides monthly inventory and places orders of cleaning supplies
Responds to customers request in the allotted time
Building positive relationships
Other duties as directed by OMEX Management.
Requirements:
Ability to train all employees on how to perform daily janitorial task and various floor work
Must be dependable, have a professional appearance, pay attention to detail, and possess organization skills
Communicate in English verbally and in writing. Bi-lingual a plus
Email and scheduling applications, such as Outlook
Word processing, spreadsheet and presentation tools, such as the Microsoft Office Suite
Strong computer skills
Positive, friendly and warm customer service attitude
Professional and cordial management style with customers and fellow employees
Other requirements:
Must be able to work a flexible shift, including some nights, weekends, and holidays.
Manual dexterity sufficient to use hand tools, cleaning tools and chemicals
Ability to stand, crouch, and climb to perform routine cleaning tasks
Must upload / provide an updated resume with full job descriptions and responsibilities
Valid Driver's License and reliable transportation.
E-Verify and Background check required
Experience:
Must have verifiable Janitorial supervisory experience of 3 direct reports and more than 50 employees: 5 years required
Janitorial operations experience: 3 years required