Description :
The General Manager (GM) ensures that all Sales, Fitness and Operations functions within the club provide the best member experience, team member environment, and contribute to the club's financial success.
- The GM recruits, hires, trains and develops a diverse, high performance team and provides leadership and direction to ensure the team achieves goals in a way that reflects the company values.
- This position is responsible for communicating and upholding company policies, standards and delivering on our commitment to a clean, friendly and well maintained club.
Essential Duties & Responsibilities :
Staffing and DevelopmentMaintain a fully engaged and high performing team that aligns with company values and goalsRecruit, interview & hire department managers, and ensure proper levels of TM staffing in their clubTrain, coach, and conduct planning sessions and performance reviews. Recognize strong performance and discipline when necessaryConduct sufficient club meetings to review performance and offer direction, motivation and guidance toward achieving individual and company goalsImplement, supervise and direct regular training to ensure all club employees are trained in Operations, Fitness or Sales SOPs, and other company policiesInstill a sense of common responsibility and teamwork across club functions to maintain positive member and team member experience. Ensure that all department heads and assistant department heads are cross-trained on the fundamental aspects of each other's positionsCreate and conduct team building activities including participation in recognition programsManagement of Sales and FitnessEnsure the success of the sales and fitness teams by providing oversight and training of membership and fitness in order to attain sales goalsEnsure a high percentage of membership enrollments through management of sales team, execution of club sales strategies, conduct trainings and personal selling as neededCollaborate with Corporate Group Sales team to drive sales through outside lead generation and weekly onsite eventsDrive results through Fitness by analyzing performance, management of the fitness teams, and execution of fitness strategiesClub Operations / ManagementEstablish a fun, safe, healthy, and community-focused club culture that delivers high member satisfaction and achieves maximum profitabilityEnsure the execution of TITLE Boxing Club Member Operations standards among all club employeesResolve elevated club member concerns; conduct on-the-spot 'lessons learned' to prevent them from reoccurringMonitor club appearance and ensure that problems are resolved quickly at all times and deliver a clean, friendly and well maintained environmentOversee Time & Labor protocol to company standardsEnsure company and divisional SOPs, programs and promotions are efficiently executedPrepare reports and communications regarding club operations as neededProvide direction to team on critical safety and security priorities.Preferred Qualifications :
2-3 years of progressive management experience supervising 3-10 employees3-5 years of broad retail / hospitality / operations industry experience Experience managing P&L and trend reports, or demonstrated math analytical / ratio skillsExperience supervising, directing and coaching teamsLeadership skillsCertifications / Educational Requirements :
High School Diploma or GEDCardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification requiredPhysical Requirements :
Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the publicOccasionally required to demonstrate or explain proper physical fitness activities, techniques and proceduresAbility to communicate telephonically with membersAbility to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email systemWork Environment :
While performing the duties of this job, regularly exposed to moving mechanical partsThe noise level in the environment is occasionally loudAbility to work a varied schedule to support the needs of the business, including frequent extended workdays, and weekends and holidays may be requiredTravel :
Must be able to travel by car and airplane up to 10% of the timeThis position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
TITLE Boxing Club International (TBCI) was ranked the #1 Fastest Growing Franchise in America, as ranked by Inc. Magazine in 2015. We offer explosive boxing and kickboxing group workouts to women and men across the US in our dynamic, modern franchise locations.
Our people have heart. Every owner, trainer, general manager, sales and marketing person is here to connect with our members through the workout and stand alongside them in their life's journey.
If you're an inspirational person who's looking to reawaken the fighting spirit in others, then we need to meet! Find openings in your area for exciting positions with TITLE Boxing Club.
This franchise is independently owned and operated by a franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Title Boxing Corporate.
