What are the responsibilities and job description for the Front Office Clerk position at Title Guaranty of Columbia County, Inc.?
General Description of Position:
This position serves as the initial point of contact for clients and visitors, ensuring efficient administrative operations and delivering exceptional customer service. This role demands strong organizational abilities, attention to detail, and effective communication skills.
Essential Duties and Responsibilities:
Greet and welcome clients, visitors, and vendors upon arrival, directing them to the appropriate personnel. Answer incoming calls courteously, address inquiries, and route calls as necessary.
Assist in preparing, reviewing, and organizing title documents and files, ensuring accuracy and compliance with company standards.
Conduct the intake and order of walk-in deed requests.
Process DFA compliance pages for deeds.
Conduct name searches for liens, judgements, and bankruptcies.
Accurately input and update client information, transaction details, and other pertinent data into company databases and systems.
Receive, sort, and distribute incoming mail and packages; prepare and send outgoing correspondence as required.
Maintain a clean and organized reception area, ensuring that informational materials are up-to-date and available for clients.
Provide general administrative assistance to staff, including photocopying, filing, and ordering office supplies.
Title abstracting for prior files within 5 years.
Education and Experience:
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc.
Experience General
12 to 18 months related experience and/or training.
