What are the responsibilities and job description for the Customer Success Coordinator position at Title?
Job Summary: Provide support to Customer Success Manager for successful execution of customers inventory events. This includes, but is not limited to:
o Upload store address listing to the OMIS database
o Create and release ALL work order(s) (minimum 10 days before ship)
o Create and release documentation for printing (IDs, IPWs, Client-specific flyers)
o Create/Update Region Validity File (if applicable)
o Create/Update District Validity File (if applicable)
o Create/Update Store Validity File and upload
o Post inventory schedule to the LAN and Customer Support Schedule
o Maintain all schedules and manage schedule changes. That often means updating the store changes in multiple places (validity file, schedule on LAN, work order, possible new files) for just a single store date change.
o Engage client re: questions/requests (missing equipment, missing supplies,)
o Facilitate last minute client requests (recall/update/create work orders, update schedules, create documentation)
o Follow up on late/lost shipments to customer
o Create and submit client invoices to Zebra billing department
o Follow up with client on missing equipment (not returned to ZRS)
o Equipment Forecasting Post a years worth of work orders for all clients
Job Requirements:
Minimum 2 years of experience in office/business environment
Proficient in Microsoft Office, specifically Excel
Ability to multitask, be agile, manage multiple projects
Ability to learn processes, internal software, quickly and efficiently
Job Types: Full-time, Contract
Pay: $25.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Work Order: 1 year (Preferred)
- Inventory: 3 years (Preferred)
Work Location: In person
Salary : $25
