Revenue Cycle Liaison - Revenue Cycle Management

Job : Revenue Cycle Liaison Classification : Salaried / Exempt Job Category : 2 - Professional Position Summary The Revenue Cycle Liaison acts as a bridge between TRMC and Oschner / Epic Systems. This role requires a strong understanding of Epic revenue cycle applications as well as RCM operations, a customer service mindset and excellent communication skills. The Liaison will collaborate with various departments within TRMC to ensure optimal utilization of Epic and facilitate a smooth user experience. Essential Functions -Provides comprehensive user support to staff on Epic RCM applications.-Assists staff with troubleshooting technical issues, answering questions, and providing guidance on navigating Epic functionalities.-Collaborates with Epic support personnel to resolve complex user issues and ensure timely resolution.-Collaborates with affected parties in developing user guides, job aids, and other resources to support ongoing optimization and use of Epic.-Works with internal and external stakeholders to optimize Epic functionalities and configurations.-Identifies workflow inefficiencies and potential improvements within the Epic system.-Collaborates with RCM, technical and clinical teams to configure Epic modules to meet specific departmental needs and optimize clinical workflows.-Stays up-to-date on Epic features and functionalities and recommending implementation strategies for improved efficiency.-Monitors system utilization and user feedback to identify opportunities for further optimization.-Builds strong relationships with internal and external stakeholders by using effective communication and collaboration.-Represents the organization as a primary point of contact for Epic-related inquiries and concerns.-Works closely with clinical, financial, and administrative departments to understand their needs and challenges regarding Epic utilization as it relates to revenue cycle management.-Maintains open communication with TRMC, Oschner and Epic support teams to ensure timely resolution of system issues and feature requests.-Fosters user adoption and satisfaction by addressing user feedback and concerns proactively.-Utilizes Epic data tools to extract and analyze data.-Assists departments with data extraction and analysis to support RCM related process improvement initiatives and performance monitoring.Collaborates with TRMC Informatics / Oschner IT to ensure data integrity and accessibility within the system.-Proactively stays informed of new Epic releases, features, and updates.-Participates in Epic user conferences, webinars, and training sessions.-Maintains communication with Oschner and Epic representatives to gain insights into upcoming changes and functionalities.-Participates as the lead for testing new releases and functionality as it is released by Epic and adopted by Oschner.-Sharing knowledge of new features and updates with stakeholders through training sessions or internal communications.-Performs other duties as assigned.-Follows and adheres to TRMC vaccine policy(s) mandated by the Centers for Medicare & Medicaid Services (CMS). Skills / Competencies -Customer service orientation and a passion for user satisfaction.-Excellent communication, interpersonal, and collaboration skills.-Understanding of healthcare data analysis and reporting principles. Work Experience -Certified Epic User and experience working with Epic revenue cycle related modules (required).-Strong understanding of revenue cycle workflows and practices.-Experience working in a healthcare setting with Epic EHR implementation.-Experience providing user training and support on healthcare software. Education - Bachelor's degree in health information management (HIM), healthcare administration, or a related field (preferred).-Ability to learn new technologies quickly and adapt to changing software functionalities. Physical Demands and Work Environment Lifting / Carrying Pushing / Pulling Lbs. % Time Lbs. % Time1-10 34-66 1-10 34-6611-20 0-33 11-20 0-3321-50 0-33 21-50 0-3351-75 0-33 51-75 0-3376-100 None 76-100 NoneMovement % TimeBend / Stoop / Twist 0-33Crouch / Squat 0-33Kneel / Crawl 0-33Reach Above Shoulder 0-33 Reach Below Shoulder 0-33Repetitive Arm NoneRepetitive Hand 0-33Grasping 0-33Squeezing 0-33Climb Stairs NoneWalking Uneven 0-33Walking Even 34-66Environment % TimeIndoors 67-100Outdoors 0-33Extreme Heat NoneDusty None Excessive Noise 0-33Equipment % TimeMotor Vehicles NoneFoot Pedals NoneExtreme Heat NoneDusty None Excessive Noise 0-33Work Near % TimeMachinery NoneElectricity NoneSharps 0-33Chemicals 0-33Fumes 0-33Heights NoneVisionDepth Perception Required