Triage Specialist/Receptionist

TIU Community Education and Workforce Services invites applicants for a Triage Specialist/Receptionist. This is a full time temporary position through June 30, 2025 that has the potential to become permanent. Part time interest will also be accepted. To apply for this position, please complete an application at http://www.tiu11.org.

The Receptionist/Staff Assistant for the TIU Community Education and Workforce Services shall be directly responsible to the CEWS Director and/or assigned staff for supervision and evaluation.

Fundamental Duties/Essential Functions
1. Act as building receptionist, greet public, direct customers and enter each customer into visitor log following all protocol established.
2. Schedule and confirm appointments for agency staff, CareerLink ® partners, and employers using the facility.
3. Schedule rooms for various activities as requested.
4. Schedule appointments as requested and notify staff.
5. Schedule agency vehicles as requested by staff and maintain required vehicle logs.
6. Process incoming mail.
7. Answer agency phones and direct calls to appropriate staff.
8. Assist with data entry in the Commonwealth’s online system to include but not limited to entering services and monthly events.
9. Assist customers with basic job search system access as needed.
10. Assist with registering customers for workshops as needed.
11. Assist with the upkeep of social media platforms, agency website and electronic newsletters.
12. Submit and maintain records of press releases and other publicity related to agency activities/events.
13. Assist with other clerical duties as needed.
14. Perform other duties as assigned by director and/or supervisory staff.
15. Lift, move, carry, and otherwise transport supplies and office equipment within office and to external locations.

Required Knowledge, Skills and Abilities
Individuals must possess these skills, knowledge and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
1. Ability to communicate effectively, both orally and in writing, in English with others in all levels of group and individual contacts.
2. Knowledge of effective customer service.
3. Willingness to work flexible hours including evenings and weekends as necessary.
4. Ability to work independently with good time management skills.
5. Ability to lift and carry equipment and supplies up to 35 pounds.
6. Ability to use technology proficiently in all aspects of position.
7. Ability to present oneself in a business-like manner to include personal appearance and a pleasant demeanor to others.
8. Ability to practice a high level of confidentiality.
9. Ability to work positively with other staff and clients to enhance team effort in producing effective services.
10. Ability to perform with efficiency and high level of accuracy in all office procedures.
11. Ability to present ideas logically in writing including good proofreading, spelling, and written grammar skills.
12. Demonstrated ability to multi-task and work in a fast paced office setting.

Qualification Standards
1. Education: possess a high school or GED diploma.
2. Experience: proficient in typing, computer skills and general clerical skills; experience in customer service; experience in navigating and maintaining social media platforms

A review of this job description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee. Employees will be required to follow any other job related instructions and to perform any other job related duties required by their supervisor.

Job Types: Full-time, Temporary

Pay: $14.00 - $17.00 per hour

Schedule:

• Day shift

Work Location: In person

Salary : $14 - $17