What are the responsibilities and job description for the Customer Success Specialist (Remote - US) position at TixTrack?
At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening.
Founded in Los Angeles, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.
With a presence across both the US and international markets such as the UK and New Zealand, we are anticipating robust growth in 2023-24.
Even with a highly dispersed, remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.
At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening.
We're redefining ticketing by building technology that simplifies, improves engagement, and empowers venues to make data-driven decisions. One of our core products, Ticketure, is a mobile-first cloud-based platform that helps museums and attractions manage ticketing, memberships, and events, all while delivering a seamless and engaging experience for visitors.
We are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.
With a presence across both the US and international markets such as the UK and New Zealand, we are anticipating robust growth in 2025. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.
About The Role
The Customer Success Specialist (CSS) proactively engages and partners with our customers to understand their business, drive adoption, and ensure a positive experience with our Ticketure product. This role focuses on building strong relationships, providing product guidance, and ensuring customers achieve their desired goals. The CSS works closely with Customer Experience, Ticketing Services, Sales, and Product teams to track key performance metrics, identify opportunities for customer improvement, and provide actionable insights to drive customer retention, satisfaction, and growth. This position reports directly to the Customer Success Manager.
This position is full-time and fully remote. Candidates must be located in California, Colorado, Texas, Wisconsin, Minnesota, Louisiana, Florida, Virginia, North Carolina, South Carolina, New Jersey, New York, or Connecticut. Candidates may be required to travel and / or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office.
About You
- You excel at building strong, proactive relationships with customers, understanding their goals, and ensuring they get maximum value from our products.
- You have a keen eye for identifying customer challenges and trends, using insights to drive engagement, retention, and satisfaction.
- You can translate complex information into clear, actionable steps and work effectively across teams, including Customer Experience, Sales, and Product.
- You thrive in fast-paced environments, balancing multiple priorities while maintaining a structured, customer-first approach to success.
What You'll Do
What You'll Bring
Minimum Requirements
Essential Skills
Tools You’ll Use
What We Value
Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.
Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.
Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.
Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.
Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.
Our Commitment to Diversity
TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.
We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.
What We Offer
California Applicants : CCPA / CPRA Notice
Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com .
Salary : $55,000 - $70,000
