Security Incident Coordinator

Job Title: Security Incident Coordinator

Security Incident Response Team (SIRT)Position

Summary: Client is seeking a detail-oriented and organized Security Incident Coordinator to join our Security Incident Response Team (SIRT). The Security Incident Coordinator will focus on task management and reporting of security, trust & safety, and fraud incidents across the organization to ensure timely and effective resolution. Key Responsibilities: Serve as the primary coordinator for all security, trust & safety, and fraud incidents, organizing tasks and maintaining clear communications between all involved teams and stakeholders. Manage the incident response process for various types of incidents including, but not limited to, task assignment, progress tracking, and coordination of containment, eradication, recovery, and post-incident activities. Develop, maintain, and enforce incident response playbooks and protocols to ensure a consistent and streamlined process. Produce regular reports summarizing incident status, actions taken, and outcomes, delivering insights and recommendations for continuous improvement. Facilitate post-incident reviews and lessons learned sessions to evaluate the effectiveness and efficiency of the incident response process, aiming to enhance future responses. Provide comprehensive documentation and detailed updates to all relevant internal departments such as IT, legal, compliance, and customer support. Offer specialized training and support to team members, promoting adherence to instituted incident response strategies and protocols. Stay informed about best practices in incident response management and adapt strategies as necessary to accommodate emerging trends in cybersecurity, trust & safety, and fraud prevention. Qualifications: Bachelor’s degree in information security, Computer Science, Management Information Systems, or related fields. Minimum of 3 years of experience in incident coordination, security management, or a closely related field. Demonstrable skills in task management, coordination, and reporting in a high-stress, fast-paced environment. Extensive knowledge of incident response procedures, preferably with experience in security, trust & safety, and fraud incident contexts. Excellent organizational, communication, and interpersonal skills, able to interact effectively with both technical and non-technical teams. Proven ability to manage multiple tasks efficiently and to maintain composure under pressure. Relevant professional certifications such as PMP, ITIL, or CISM are preferred. Client is committed to building a diverse and inclusive environment and we encourage candidates from all backgrounds to apply. Join our team and play a pivotal role in managing the resolution of complex incidents, ultimately safeguarding the trust and safety of our customers.