JOB SUMMARY
A Case Management Social Worker plays a crucial role in healthcare settings by providing emotional, support, resources, and advocacy to patients and their families. They help address social, emotional, and financial challenges that may arise during medical treatment or recovery.
The Case Management Social Worker supports patients and their families in navigating the complexities of healthcare systems. This includes addressing social issues, coordinating care, and ensuring access to community resources. They work as a part of a multidisciplinary healthcare team to promote patients' well-being and improve overall outcomes.
Interacts directly with patients, caregivers, and all members of the healthcare team to perform essential case management functions that include assessment, planning, implementation, coordination, monitoring, evaluation, outcome measurement and general activities. Assesses previous home situation, mental and functional status, home care needs, and family support and agency involvement in patient's current care. Assist patient and family in deciding on discharge planning needs for post hospital care. Assesses currently availability of resources - community, family, financial, etc. - meet identified needs. Makes referrals and coordinates efforts of resources with patient and family. Follows up to ensure appropriate arrangements are made and needs met once patient is discharges. Reviews medical services for appropriateness, necessity, timeliness, and efficiency, as well as need for continued stay and benefit coverage.
JOB REQUIREMENTS
Minimum Education
- Holds a baccalaureate degree in social work from an institution accredited by the Council on Social Work Education.
Minimum Work Experience
Minimum of 2 years' experience as a social worker in hospital, long term care or community heath setting.FUNCTIONAL DEMANDS
Physical Requirements
Sitting - 1-15%
Walking - 16-31%
Standing - 16-31%
Bending / Squatting - 1-15%
Climbing / Kneeling - 1-15%
Twisting - 1-15%
Visual and Hearing Requirements
Must be able to see with corrective eyewear. Color vision ability required.
Must be able to hear clearly with assistance.
Frequent talking and hearing when communicating with patients, members of their families, physicians and other staff members.
Other Physical / Environmental Demands
Lifting - 0-50 lbs, 50 or more with assistance
Carrying - 0-50 lbs, 50 or more with assistance
Pulling - Up to 100 lbs
Pushing - Up to 100 lbs
Possible exposure to communicable diseases
Possible exposure to violent, inappropriate and aggressive patient behavior
Possible exposure to verbal abuse from patients and / or family members
LEADERSHIP CAPABILITIES
Mission, Service and Values
Supports the hospital Mission, Service and Values.
ESSENTIAL FUNCTIONS
Makes discharge planning decisions, LOC, and LOS based on clinical documentation form other care providers appropriately.Uses appropriate terminology and knowledge of diagnostic tools to obtain pre-certification or continued stay justification form insurers.Demonstrates appropriate awareness for suspected abuse / neglect to pediatric, adolescent, adult, and geriatric patients and takes measures to report them according to policy.Assess patient's chart for current home situation including but not limited to psycho-social function, home care needs, family support, functional ability and agency involvement in the patient's care.Reviews and evaluates medical services for necessity, appropriateness, timeliness, and efficiency of treatment and service.Coordinates discharge of patient to home, nursing facility, home health agency, home with family and DME, transportation provider and community resources.Assesses current availability of needed resources and makes appropriate referrals to those resources.Ensures communication with third party payors that require notification of admission and treatment to ensure payment.Conducts pre-admission review on elective admissions to determine lever of care required and or opportunity for improvement in documentation by care provider.communicates with insurers, medical treatment team, family and patient, and care providers assure coverage for treatment, available options for alternate care and follow up for patients making recommendations where appropriate.Monitor and evaluate all patients, OP / IN / OBS for appropriateness of admission and continued stay.Processes appeals of any hospitalization of portion of hospitalization that is denied in an attempt to obtain a reversal of decision.Acts as a liaison with clinical and non-clinical services such as registration, business office, data processing, physician offices to obtain information required for appropriate care, follow up, pre=certification, certification and continued stay.Documents comprehensive assessment information on patients medical record and office work sheet clearly and accurately and within specified time frame.Documents on-going reassessments, plans and interventions for patients in case load consistently.Makes notations for others in concise, legible, comprehensive manner that is easily followed from one care provider to the next.Communicates effectively with all age groups using appropriate techniques and skills.Uses verbal and non-verbal techniques appropriately to communicate with others.Establishes a working rapport with physicians and their office staff, other hospital departments, co-workers inter- and intra- departmentally.Efficiently follows up and appropriately closes out assigned cases as evidenced by reviews due worklist.Reviews and answers voice mail and e-mail messages in a timely fashion and always daily, before the end of the shift.Maintains workspace in a neat, clean and organized fashion.Attends functions with vendors and suppliers, and resources, as appropriate to department.Actively participates in departmental meeting, communicates with co-workers routinely and is flexible with plans and workload as they change to accommodate co-workers, patients and family members of patients.Assists, accepts and offers assistance to co-coworkers to enable minimal overtime.Rotates call schedule with other discharge planning case managers and routinely answers on call pages in inefficient manner, reporting to the hospital when indicated.Is creative, insightful flexible, efficient with time and resources and cooperative in dealing with difficult situations' asking for counsel and assistance from other co-workers when necessary.TJRegionalHealth10
