What are the responsibilities and job description for the Commercial Service Specialist position at TK Environmental Solutions, LLC dba Trash Kans?
Job Posting: Customer Service Specialist, Commercial Accounts Department
Company: Trash Kans · 192 Farabee Drive · Lafayette, IN 47905
Start Date: Upon Availability · Classification: Full Time, Hourly
Company Description
At Trash Kans, we exist to maintain clean and healthy communities in Tippecanoe County and the surrounding areas for generations to come. Our professional team accomplishes this by serving our neighbors with environmental and waste services with honesty and integrity.
You’ll become part of a family-owned local business that fosters a positive environment where employees work together toward common goals that support our shared values. You will learn about an industry that provides essential services to customers, but that also plays a crucial role in caring for the environment. You’ll daily engage in conversations with customers, conveying the company’s commitment to professionalism and excellence. We’re honored you are considering joining our team!
Why Choose Trash Kans?
- On the job training
- Competitive Pay
- Health, vision and dental insurance
- 401(k) with company match
- Paid time off
Job Summary
- Our Commercial Customer Service department takes care of all the businesses that choose Trash Kans to haul their waste and recycling. They work alongside the Sales department in securing new customers and managing existing ones. This department is the first point of contact for many needs our customers have.
- Our Commercial Customer Service department collaborates with the Sales team to meet department objectives and improve our customer service. This position is vital to our company’s image in professionalism and excellence as you will be engaging in conversations with customers daily. This position is crucial to our long-term success in the solid waste and recycling industry.
Essential Duties and Responsibilities
- Manage the service agreement program;
- Manage the customer files;
- Customer service phone calls – including billing questions and general inquiries;
- Data input all account activity and communicate changes to route driver;
- Collection of accounts receivable – call past due customers to encourage them to pay;
- Bill all commercial customers –daily and monthly on the 1st;
- Bill and invoice all roll-off customers-daily;
- Additional tasks and projects as needed.
Education and Experience
- 4-year college degree or 2 years of relevant work experience preferred
Requirements
- Self-Motivated, outgoing, positive, pleasant personality
- Excellent verbal and written communication skills
- Excellent time management skills
- Ability to work both independently and within a group environment
- Ability to multi-task and work in a fast-paced environment
Other Knowledge, Skills or Abilities Required
- Experience with Microsoft Office; basic Excel and Word required.
- Efficient PC and typing skills
Please email your resume and cover letter to office@trashkans.com
All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age, physical or mental handicap unrelated to ability, or an unfavorable discharge from military service. Trash Kans will comply with its obligations to provide reasonable accommodation to qualified individuals with disabilities.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Lafayette, IN 47905: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18