Area Sales Coordinator

Description

TKo Hospitality is a full-service, award-winning hospitality management company with two satellite offices in Dewey Beach, DE, and Allentown, PA. This position supports Hyatt Place Newark/Main Street, The Green Mansion bar, and SpringHill Suites Newark Downtown and reports directly to the Regional Director of Sales & Marketing. 

Essential Job Duties

•    Assist Walk in guests, tour properties, and refer gathered information to appropriate sales person.
•    Take/refer incoming phone calls and all other inquiries to appropriate sales person.
•    Respond to incoming reservation requests.
•    Assist setting up contracted group blocks in Marsha/PMS system (SHS).
•    Detail all group blocks and event bookings.
•    Create resumes, event orders, estimate of charges/event checks.
•    Update event orders, estimate of charges/event checks, and resumes.
•    Send reminders to clients about upcoming cut-off dates, enter rooming lists, make changes to group reservations, send updated rooming lists to clients, answer any questions relating to the group, wash room blocks, etc.
•    Set up group masters, update PM/house accounts, sales systems, EOs and resumes, etc.
•    Prepare and distribute weekly resume and EO packs to operations and management teams.
•    Set up routing, reservation alerts, notes, prepare welcome signs, shuttle pick up signs, etc. as needed
•    Detail pre-arrivals.
•    Assist groups in house with last minute changes.
•    Assist with catering events and make sure event postings are completed correctly by F&B team/night audit.
•    Take payments/deposits for all group blocks based on the timeline outlined in the contract.
•    Assist with incoming transient reservation/change/cancellation requests for negotiated accounts.
•    Post detailing, follows ups, send final folios and thank you cards/emails to client, actualize numbers in STSCloud (SHS) and events in Envision (HPN), close PM/House accounts, check catering postings, etc.
•    Post planner points and BT reservation promotion points.
•    Actualize group and BT reservations for SpringHill.
•    Assist front desk during breaks or during heavy arrival/check outs.
•    Create and forward direct booking links.
•    Liaison between operations and sales.
•    Submit weekly social media postings to Social Station.
•    Participate in department/hotel meetings.
•    Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
•    Maintain and complete required brand training on time.
•    Perform other duties as requested by management.
•    This position requires a flexible schedule and availability on weekends/evenings is a must.
•    This position requires good organization skills and must be able to work independently.
•    This position requires to split the work week between both properties.

Qualifications

• Associate or Bachelor’s degree in the hospitality field preferred. 

• Minimum of 1-2 years’ hotel experience required; front desk experience highly desirable.  

• Envision knowledge preferred. 

• Can communicate well with guests.  

• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.  

• Must be able to provide outstanding customer service to internal and external guests. 

• Must have knowledge of departmental operations.  

• Must have knowledge of computers and training techniques.  

• Maintain a professional appearance and manner at all times. 

• Ability to exercise judgment in evaluating situations and in making sound decisions.  

• Work schedule varies and may include working on holidays, weekends and alternate shifts as dictated by business and staffing levels. 

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.  

• Excellent communication, organization, written and guest relations skills. 

• Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines. 

• Strong interpersonal skills and a can-do positive attitude. 

• A true desire to satisfy the needs of others in a fast-paced environment. 

• Refined verbal and written communication skills. 

Job descriptions and responsibilities are subject to change depending on business needs.