Chief Engineer

Description

The Chief Engineer is responsible for the overall maintenance and operation of the hotel’s physical infrastructure. This role includes overseeing the repair, maintenance, and improvement of all building systems, including HVAC, plumbing, electrical, and structural elements. The Chief Engineer ensures compliance with safety regulations and standards, manages a team of maintenance staff, and coordinates with other departments to maintain a seamless guest experience. Strong leadership, problem-solving skills, and technical expertise are essential for success in this position. 

Team Member Benefits: 

• Medical, Dental and Vision 

• Employer Paid Life Insurance 

• Other Supplemental Benefits 

• Employer Matched 401K 

• Hotel Room Discounts across multiple brands 

• Enhanced paid vacation, sick time and holiday pay 

Essential Job Functions:   

• Interview, recruit, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards. 

• Be aware of guest satisfaction scores, and work towards increasing them by implementing procedures to ensure 100% satisfaction. 

• Responsible for directing and overseeing the Engineering Department  

• Guide, direct, and lead company engineering efforts, to include coaching employees to resolve and de-escalate conflicts 

• Must stay current on all safety policies and procedures 

• Monitor vendor contracts to assure quality, delivery, warranties, exchanges, upgrades, etc. are consistently met 

• Create and implement preventive maintenance programs 

• Lead, develop and support associates to ensure they are performing in accordance with established  

• standards and TKo core values. 

• Assist the GM with financial operations and operating department(s) oversight. 

• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns. 

• Prepare schedules based upon budget & occupancy, assigning duties to workers and scheduling shifts to cover staffing needs. 

• Conducts performance evaluations that are timely and constructive. 

• Handles discipline of team members as needed and in accordance of company policy. 

• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. 

• Manages daily quality, consistency, and adherence to brand standards. 

• Implement training program for all team members and new hires. 

• Ensures mechanical equipment and the physical plant is properly operated and maintained exceeded both TKO and Hyatt standards. 

• Lead hotel’s safety committee. 

• Participate in Manager on Duty program as needed. 

• Perform other duties as requested by management. 

Qualifications

• Two years’ experience as a Hotel Chief Engineer. 

• Working knowledge of applicable mechanical systems. 

• Can communicate well with guests.  

• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.  

• Must be able to provide outstanding customer service to internal and external guests. 

• Must have knowledge of departmental operations.  

• Must have knowledge of computers and training techniques.  

• Maintain a professional appearance and manner at all times. 

• Ability to exercise judgment in evaluating situations and in making sound decisions.  

• Must have strong interpersonal skills and cordial behavior. 

• Work schedule varies and may include working on holidays, weekends and alternate shifts as dictated by business and staffing levels. 

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.  

• Excellent communication, organization, written and guest relations skills. 

• Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines. 

• Strong interpersonal skills and a can-do positive attitude. 

• A true desire to satisfy the needs of others in a fast-paced environment. 

• Refined verbal and written communication skills. 

Job descriptions and responsibilities are subject to change depending on business needs.