Group Sales Manager

Description

Major Functions:            

The Event Planning Manager's primary focus is servicing Sale bookings. This position acts as the liaison between Meeting Planners and the banquet hotel staff. Responsibilities to include: administering the Sales agreement, detailing all Food, Beverage and A/V needs, group billing, and final review. Event Planning Managers also are the on-site contacts and are responsible for the smooth execution of all events.

Responsibilities:

• Prioritize work on a daily basis
• Be pleasant and helpful with internal and external clients
• Input account, booking and profile information into the Envision system within the designated time frame and adhere to all guidelines as set forth in the Envision Procedures and Standards
• Work with clients on details for all catering events at hotel.
• Complete Banquet Event Orders and Resumes for all group business for sales team.
• Create Floor Plans for catering events in Social Tables.
• Manage deposit schedule and invoices for groups to ensure payments are received and posted by deadline dates.
• Work closely with Director of Accounting for all catering payments.
• Work closely with banquets team to ensure all event details are communicated and executed according to client needs.
• Attend weekly BEO meetings with Banquets team.
• Day of, on-site contact for events at Lighthouse Cove Event Center.
• Weekly sales meeting with entire Sales team
• Create Post Convention Reports, merge corresponding thank you letters
• To develop working relationships with hotel department heads and operational areas
• Proof-read all correspondence for accuracy and readability          

Qualifications

• Must be able to provide outstanding customer service to internal and external guests
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Must be able to work weekends.
• Must have knowledge of departmental operations.
• Must have knowledge of computers and training techniques.
• Maintain a professional appearance and manner at all times.
• Ability to exercise judgment in evaluating situations and in making sound decisions.
• Must have strong interpersonal skills and cordial behavior
• Flexible working hours
• Able to lift at least 25 pounds
• Excellent communication, organization, written and guest relations skills
• Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills
• A minimum of 1-3 years of hotel event sales/event planning or comparable experience preferred
• Proficient in Microsoft Word, Excel.  Knowledge of Opera, and Envision preferred
• Candidates should be extremely detail oriented, organized and be able to handle a fast paced environment

• Miscellaneous:
• Respect guidelines of confidentiality and code of ethics in all company areas
• Represent Hyatt Place Kent Narrows in a professional manner at all times
• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards