What are the responsibilities and job description for the Call Center Trainer position at TLC Associates?
Who We Are:
At TLCx, we do things a little differently. We’re not just another call center—we’re a family. A team of passionate, energetic, and driven individuals who thrive on connection, challenge, and a shared mission to make a real difference. Every training session, workshop, and coaching moment isn’t just about improving skills; it’s about empowering people to be their best, both professionally and personally. If you’re looking for a workplace where your expertise and mentorship can create a lasting impact, you’ve found the right place.
What You’ll Do:
As a Call Center Trainer, you’ll be responsible for equipping our Customer Service & Sales Associates with the knowledge, confidence, and skills they need to excel in their roles. From onboarding new hires to refining the expertise of seasoned team members, your training sessions will be engaging, informative, and full of energy. You’ll play a key role in shaping the future of our workforce—one learning experience at a time.
Your Day-to-Day:
- Develop and deliver engaging trainings for new and existing call center employees.
- Conduct workshops, coaching sessions, and refresher courses to enhance team performance.
- Create and update training materials to align with company goals and industry best practices.
- Monitor employee progress and provide individualized coaching as needed.
- Collaborate with supervisors and managers to identify training needs and opportunities.
- Foster a fun and supportive learning environment that encourages growth and development.
- Stay up to date with industry trends to ensure training remains relevant and impactful.
What We’re Looking For:
- Proven experience in training, coaching, or instructional design in a call center or customer service environment.
- Excellent communication and presentation skills.
- A passion for teaching, mentoring, and developing talent.
- Adaptability to different learning styles and paces.
- Strong problem-solving and organizational abilities.
- A positive, high-energy attitude that inspires and motivates others.
Why You’ll Love It Here:
- A fun, supportive, and dynamic work environment where individuality is celebrated.
- Competitive salary, performance incentives, and career growth opportunities.
- Comprehensive training and professional development programs.
- The opportunity to make a lasting impact by shaping the future of our team.
- Regular team events, celebrations, and a culture that truly feels like family.
Are you ready to train, inspire, and transform? Apply today and be part of something bigger—where your guidance helps create success, one associate at a time!
Job Type: Full-time
Ability to Relocate:
- El Paso, TX 79961: Relocate before starting work (Required)
Work Location: In person
