What are the responsibilities and job description for the Customer Experience Representative position at TLC Associates?
Who We Are:
At TLCx, we do things a little differently. We don't just clock in and out, we're a team of passionate, energetic, and driven individuals who thrive on connection, challenge, and a shared mission to make a real difference. Every conversation we have isn’t just about answering questions or closing a sale; it’s about creating an experience that leaves our customers feeling heard, valued, and excited about the journey ahead. If you’re looking for a workplace where your personality matters just as much as your skills—and where your work has a real impact—you’ve found the right place.
What You’ll Do:
As a Customer Service & Sales Associate, you’ll be the voice of our company, engaging with customers through phone, email, and chat to provide top-notch service and sales support. Your goal? To not just meet expectations but to exceed them, turning everyday interactions into lasting relationships. Whether you're helping someone find the perfect solution, resolving an issue with a smile, or promoting a quality product/service that will make a difference in their life, your role is essential to our success—and theirs.
Your Day-to-Day:
- Engage with customers to provide an unforgettable experience through positive, solution-focused interactions.
- Handle inbound and outbound calls, emails, and chats with energy, professionalism, and personality.
- Identify customer needs and provide tailored recommendations to drive sales and satisfaction.
- Troubleshoot concerns, resolve issues efficiently, and ensure every customer feels supported.
- Work collaboratively with a team that feels more like friends and family than coworkers.
- Stay sharp by keeping up with product knowledge, promotions, and best practices.
- Hone in on sales skills and top-level consultative approaches
What We’re Looking For:
- A positive, can-do attitude and a genuine love for helping people.
- Excellent communication skills—both verbal and written.
- The ability to think on your feet and adapt to a fast-paced, ever-changing environment.
- Sales experience is a plus, but a passion for connecting with people is a must.
- A team player who thrives on camaraderie, collaboration, and a little friendly competition.
- Problem-solving skills with the drive to go above and beyond for customers.
Why You’ll Love It Here:
- A fun, supportive, and dynamic work environment where individuality is celebrated.
- Competitive pay, performance incentives, and growth opportunities—because your success matters.
- Comprehensive training to help you reach new heights.
- Work that feels meaningful—you’re not just answering calls; you’re making someone’s day.
- Regular team events, celebrations, and a culture that actually feels like family.
Are you ready to be part of something bigger? Apply today and let’s make a difference—one experience at a time!
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Customer Service: 1 year (Preferred)
Ability to Relocate:
- Cedar Rapids, IA: Relocate before starting work (Required)
Work Location: In person
