What are the responsibilities and job description for the Customer Experience Coordinator position at TLC Plumbing Heating Cooling Electrical?
At TLC Plumbing Heating Cooling Electrical, we take pride in being an award-winning company built on a foundation of excellence and innovation. Our life-changing culture fosters growth, collaboration, and success, making us a sought-after workplace for experienced professionals looking to elevate their careers.
Our mission is simple yet powerful: to provide a stable and supportive work environment while earning the respect of our peers and industry leaders. We achieve this by staying true to our core values—honesty, hard work, respect, compassion, and consistency—which guide everything we do.
Why choose us?
- Comprehensive Benefits: Enjoy Medical, Dental, and Vision insurance, along with voluntary benefits that cater to your personal and family needs.
- Secure your future with our retirement plan and company-provided life insurance policy.
- Career Growth Opportunities: Experience unparalleled professional development in an empowering culture that values your growth and potential.
- Great Work Culture: Be part of an empowering and collaborative community.
Job Description
To support the Customer Experience team in delivering consistent, high-quality service by tracking customer issues, conducting proactive follow-ups, and running detailed reports. This role plays a critical part in identifying service gaps, inconsistencies, and areas for improvement. Insights gathered through this role will be used by the Customer Experience Manager to drive better alignment, training, and communication with technicians and internal teams—ensuring every customer interaction meets the company’s standards for excellence.
Job Requirements
- Track customer complaints through to resolution using CRM and internal systems
- Run and maintain complaint tracking reports by location, identifying trends and ensuring visibility for management
- Call customers to investigate ongoing issues and gather critical information for service managers
- Conduct follow-up calls with customers to confirm resolution satisfaction
- Perform "happy calls" to ensure high customer satisfaction post-service
- Escalate unresolved or high-impact issues to the appropriate manager in a timely and organized manner
Salary
$33,900 - $56,500
Salary : $33,900 - $56,500
