What are the responsibilities and job description for the FLEX Concierge position at TLC Properties?
Job Details
Description
We offer PTO, Health, Dental and Vision Benefits, 401k, Paid Holidays, and even a Rental Discount after completing probationary period.
Thank you for your interest in of FLEX Concierge opening!
A FLEX Concierge responsibility is to serve our residents with providing concierge services. A FLEX Concierge enhances the experience, by providing hospitality and services to our residents and communities. A FLEX Concierge gives our residents and communities the Freedom, Lifestyle and Experiences like no other competitor.
Required: High School Diploma or Equivalent
Preferred: 1 or more years of property related leasing or service experience.
TLC Properties is an Equal Opportunity Employer.
TLC Properties builds communities. We are growing and need our potential and current Team Members to recognize what they do as a calling rather than just a job.
Qualifications
Knowledge:
- Customer Service Standards: Familiarity with best practices for providing high-quality customer service, including professional communication, problem-solving, and maintaining a welcoming environment.
- Property Management Services: Understanding of the various services offered in residential properties, such as cleaning, pet care, seasonal assistance, and resident move-in/move-out coordination.
- Supply Management: Knowledge of how to track, maintain, and order supplies for efficient service delivery.
- Vehicle Maintenance Protocols: Basic knowledge of vehicle upkeep to ensure the van used for service remains in good condition.
Skills:
- Communication Skills: Strong verbal and written communication skills to interact effectively with residents, guests, and team members.
- Time Management and Organization: Ability to manage and prioritize multiple tasks, such as coordinating services, scheduling appointments, and fulfilling residents' requests on time.
- Problem-Solving: Ability to address resident concerns or service issues, finding effective solutions in a timely manner.
- Attention to Detail: Skilled at providing personalized services like plant care or holiday decorating, ensuring quality and resident satisfaction.
- Collaboration: Ability to work as part of a team, coordinating efforts with property staff to deliver seamless services.
Abilities:
- Adaptability: Capacity to perform a variety of duties, adjusting to the changing needs of residents, whether through seasonal services or special requests.
- Customer Focus: A demonstrated ability to deliver services tailored to the specific needs and preferences of each resident.
- Physical Stamina: Able to perform physical tasks, such as cleaning, lifting, or organizing during resident move-ins or move-outs.
- Service-Oriented Mindset: Proactive in offering assistance and identifying opportunities to enhance the resident experience.
- Accountability: Ability to maintain and monitor service supplies and report any vehicle or equipment issues promptly.
Salary : $18 - $21
