IT Technician - Field Tech

Thank you for your interest in our IT Technician position!

The IT Technician is responsible for providing technical assistance and support related to technology systems. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Required: High School Diploma and 1 years experience troubleshoot and installing IT systems and software.

Preferred: AS in IT related field and/or one or more years of department related experience in one or more of the following: IT and/or Business end user functions of IT Service Desk (or Call Centers), Field Services, End User Technology and/or End Use applications.

TLC Properties is an Equal Opportunity Employer.

We offer PTO, Health, Dental and Vision Benefits, 401k, Paid Holidays, and even a Rental Discount after completing probationary period.

Knowledge

• Hardware and Software: In-depth knowledge of various operating systems (Windows, macOS, Linux), hardware components (CPUs, memory, motherboards), and software applications.
• Networking Fundamentals: Understanding of LAN, WAN, VPN, IP addressing, DHCP, DNS, and basic network troubleshooting.
• Security Practices: Familiarity with cybersecurity principles, antivirus software, firewalls, and best practices for maintaining system security.
• IT Troubleshooting: Knowledge of common hardware and software issues, diagnostic tools, and how to resolve common technical problems.
• Basic Electrical Systems: Understanding of electrical circuits, voltage, current, resistance, and power as they relate to IT equipment and systems.
• Keyless Entry Systems: Familiarity with different types of keyless door systems, including RFID, biometric, keypad, and smart lock systems. Understanding how keyless entry systems integrate with broader access control systems, including managing permissions, tracking entries, and securing restricted areas.

Skills

• Problem-Solving: Ability to quickly identify, diagnose, and resolve technical issues using logical reasoning and technical tools.
• Communication: Strong verbal and written communication skills to explain technical issues to non-technical users, document procedures, and provide technical support.
• Customer Service: Ability to provide professional, user-friendly support to end-users with patience and empathy.
• Time Management: Strong organizational skills to manage multiple tasks, prioritize workloads, and meet deadlines in a fast-paced environment.
• Tool Proficiency: Ability to safely and effectively use basic tools for installing and repairing hardware, including working with cables, outlets, and keyless entry systems.
• Adaptability: Ability to quickly learn and implement new technologies, tools, and systems as they evolve.

Abilities

• Work Under Pressure: Ability to handle urgent issues or critical system failures while remaining calm and efficient.
• Attention to Detail: Ability to follow technical procedures with accuracy, ensuring systems are set up and maintained properly.
• Work Independently and in Teams: Ability to work autonomously on technical projects as well as collaborate with colleagues to solve complex problems.
• Physical Dexterity: Ability to install and repair hardware, including lifting and maneuvering equipment, wiring networks, and configuring devices.
• Continuous Learning: Willingness and ability to stay current with emerging technologies, best practices, and certifications in the IT field.