What are the responsibilities and job description for the Customer Service Representative position at TLI - Transco Lines, Inc.?
Summary
Interviews customers and records interview information into computer for customer service by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Serve existing customers with existing contracts for various customer service issues such as late delivery notifications, booking orders, tracking, reporting, EDI. Communicate by phone and email to ensure timely and effective response. Role model the Company’s commitment to customers.
- Exercise creative problem solving in an expeditious manner.
- Rectify prior day or current day issues working between dispatch and the customer to ensure a viable result.
- Manage late shipments appropriately.
- Diagnose cause and work internally to eliminate future issues
- Communicate load changes or issues to Fleet Managers in a timely and accurate manner so that the driver can be advised.
- Utilize TMW and TOPS to ensure we are tracking freight timely for the customer.
- Manage damaged freight issues in coordination with Safety/HR and the customer.
- Exhibit attendance that indicates your commitment to the job; help out and cover for co-workers whenever needed.
***Disclaimer*** This Job description is not intended to be a comprehensive list of duties and responsibilities. Duties and responsibilities may change without notice.
Preferred Experience:
- 1-2 years experience in Customer Service.
- 1-2 years experience in transportation.
- Excellent communication skills, both verbal and written.
Salary : $17 - $21
