Operations Support Specialist

Join the winning TEAM with a bright future! TLR Group is PROUD to announce that we have been awarded:

National Apartment Association's Best Places to Work "Best Places to Work 2021"

Bay Area Apartment Association – Gold Medallion Award for Diversity & Inclusion Initiative Award 2021

Tampa Bay Business Journal's "Best Places to Work 2021"

Tampa Bay Business Journal's "Fast 50 – Fastest Growing Companies 2021" (TLR Ranked 25th)

Tampa Bay Business Journal's "Fast 50 – Fastest Growing Companies 2020" (TLR Ranked 12th)

Text OPS2025 to (813)578-0857 to apply today!

Summary:

TLR Group is looking for an experienced and knowledgeable Operations Support Specialist to join our team! The primary responsibility of this role is to oversee and support users of the technology utilized in our operations. This includes maintaining software, ensuring compliance, managing integrations, providing training, overseeing system close-outs, and ensuring the smooth operation of systems across our portfolio.

Key software programs include, but are not limited to: Entrata (Resident Utility, Vendor Access, Resident Verify, Resident Insure, Revenue Management, VOI, etc.), LEA AI, Blue Moon leases, and Grace Hill. The Operations Support Specialist will assist with the implementation of new software programs and their integration with existing systems. Additionally, this role will provide training for new hires and users specific to property management software, as well as company policies and procedures, including training on required reports based on individual roles.

Responsibilities include (not limited to):

• Collaborate with the Operations department to ensure successful support and system administration for software systems (PMS, LMS, SharePoint, etc.)
• Provide training in existing systems, new systems, and company Policies and Procedures, Reporting, etc. Current Property Management Software is Entrata (Training applies to new and existing Employees)

• Assist with the improvement of existing training manual/material, technology, policies and procedures to improve property and company performance and efficiency
• Review screening results for approvals/overrides
• Assist with regularly reviewing and updating criteria and system configurations to ensure compliance with company policies and needs
• Monitor system performance, troubleshoot system issues, and provide technical support to onsite and corporate employees. Escalate and manage tickets to Entrata as needed
• Assist with implementation training of new Entrata features (Entrata Academy, Purchase Orders and Invoices, Budgets, Inventory, Etc.)
• Assist with new system integrations and training
• Assist with software implementation for new acquisitions
• Works with third-party vendors and contractors to support training or system needs and provides customer service by working with upper management to develop and produce training materials
• Regular system audits ensure efficiency and accuracy (including billing, ledgers, renewals, lease files, modifications, etc.)
• Oversee Entrata month-end, and ensure timely completion of outstanding tasks
• Assist with Entrata Revenue Management publishing of rates
• Audit current ancillary amenities for accuracy, propose new services
• Develop and maintain a working knowledge of the integrations with each Property Management System
• Maintain file structure for department guides, contracts, and forms (Currently using SharePoint)
• Other duties and projects as assigned

Qualifications Skills:

• Associate’s Degree required
• Bachelor’s Degree preferred (Computer Science, Business, Accounting, etc.)
• Minimum 2 years working with Property Management software systems
• Property Management experience preferred (similar role, or at least Property Manager or Assistant Property Manager if onsite)
• Experience working in a systems support/admin role (all aspects of PMS, including accounting, operational/financial reporting, leasing, PM, AM, etc.)
• Entrata software experience preferred (integrations, implementations, user support, etc.)
• Ability to work in independent and team settings
• Strong organization, problem-solving, analytical, troubleshooting, communication (written and verbal), customer service, interpersonal and multi-tasking skills
• Knowledge of technical concepts/terms and ability to explain/train non-technologically savvy users/employees

Benefits and Perks:

• 10 Days of Paid Annual Vacation (increases with Seniority)
• Discounted Rent at a TLR-Owned Property
• Your Birthday is Always a Paid Day Off!
• 6 Paid Holidays
• 401(K) Retirement Savings Plan with Company Match
• Ongoing Training, Development, and Growth Opportunities
• Special Event Bonuses
• Comprehensive Benefit Package (Medical, Dental, Vision, Employer Paid Life, Long Term Disability, FSA with Transit Option)

Additional Information:

• Corporate employees have the option of working a Flexible schedule. Typical hours for this schedule would be 9 hours/day (30 min lunch) Monday through Thursday and half day on Friday. The other option is 8 hours/day (30 min lunch) Monday through Friday.
• This role is based out of the corporate office in Downtown Tampa. Travel to properties (located in Tampa, Brandon, Clearwater) as needed
• Non-Exempt Position
• Salary based on experience (Starting salary is $25.00/hour)

The ideal candidate should have experience in back-end user support, property management, system administration, and property management software. Additionally, we are looking for someone who is a self-starter, detail-oriented, and analytical. An enthusiasm for working with software and technology related to property management is also essential. We encourage you to apply if you are a people person who enjoys enhancing efficiency, optimizing systems, and providing training.

Salary : $25