What are the responsibilities and job description for the Facility Manager position at TM Fieldhouse?
Location: TM Fieldhouse
Job Type: Full-Time
Shift: Mid-Day to Evening & Weekend
Reports to: Director of Operations
Job Summary:
The Facility Manager is responsible for the overall management and daily operations of TM Fieldhouse. This includes overseeing staff, ensuring a high standard of customer service, maintaining the facility, coordinating events and leagues, managing budgets in coordination with the Director of Operations, and ensuring a safe and enjoyable environment for guests and athletes.
Key Responsibilities:
Facility Operations:
- Oversee daily facility operations, ensuring cleanliness, safety, and functionality.
- Manage facility scheduling including leagues, tournaments, rentals, practices, and open play in coordination with the Program Coordinator(s).
- Coordinate with janitorial and maintenance staff to ensure the facility is in top condition.
- Implement and enforce facility policies and safety procedures.
Staff Management:
- Hire, train, and supervise staff including front desk, referees, coaches, and maintenance workers.
- Assist the DOO in creating staff schedules and ensure proper coverage for all shifts and events.
- Conduct performance evaluations and provide ongoing coaching and support.
Customer Service:
- Maintain a high level of customer satisfaction by addressing guest concerns and feedback promptly.
- Act as a point of contact for leagues, teams, and event organizers on coordination with the courtside program coordinator and DOO.
- Promote positive experiences for all visitors.
Financial Oversight:
- Assist in budgeting, revenue forecasting, and financial reporting.
- Monitor inventory, and oversee the collection of fees and registrations through online payment system.
Programming & Events:
- Plan and promote leagues, tournaments, camps, and special events in coordination with the DOO and Program Coordinator(s).
- Work with DOO to create promotional campaigns and maintain the facility's social media presence.
- Build community partnerships and sponsorships to enhance programming.
Qualifications:
- Bachelor’s degree in Sports Management, Business Administration, or a related field (preferred)
- 2 years of experience in facility management or sports program coordination
- Strong leadership, organizational, and interpersonal skills
- Ability to work evenings, weekends, and shared holidays
- CPR/First Aid certification (or willingness to obtain)
- Knowledge of sports rules, operations, and tournament scheduling software (a plus)
Work Environment:
- Fast-paced indoor sports facility environment
- Involves standing, walking, and occasional lifting (up to 50 lbs)
- Interaction with youth, adults, and various athletic organizations
Compensation: Salary Starting $50K
TM Fieldhouse requires reference/background screening for all positions. Specified criteria may vary by Department.
TM Fieldhouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $50,000
