What are the responsibilities and job description for the Customer Service Representative position at TM Services?
We are a leading telecommunications consulting firm specializing in sales and marketing strategies that help renowned household brands maximize profitability and enhance their market presence. Through creative, innovative revenue-driving capabilities, we empower our clients to achieve sustainable growth and greater brand visibility.
As our firm continues to expand, we are seeking a highly motivated Customer Service Representative to support our strategic customer service and sales initiatives. The ideal candidate will play a pivotal role in executing our sales strategies, serving as the face and voice of the brand while fostering strong relationships with new and existing customers. This is an excellent opportunity for a self-starter who is passionate about customer engagement and eager to contribute to the overall success of our sales and marketing efforts.
Customer Service Representative Responsibilities:
- Serve as the primary point of contact for customers, providing expert knowledge on products and services, and addressing inquiries with professionalism and clarity.
- Assist in executing sales campaigns by engaging with customers, communicating the value and benefits of products/services tailored to their individual needs.
- Conduct research to identify potential target markets and build effective strategies for engaging both new and existing customers, enhancing our sales pipeline.
- Address customer concerns or objections throughout the sales process, providing effective solutions and maintaining a positive customer experience.
- Respond to account inquiries in a timely and efficient manner, ensuring customer satisfaction and fostering long-term relationships.
- Participate in regular product training sessions with colleagues and senior management to enhance knowledge and improve service delivery.
Customer Service Representative Desired Skills & Qualifications:
- A High School Diploma or equivalent is required; a college degree is a plus.
- 1-2 years of experience in a customer service, sales, or related role is preferred.
- Excellent verbal and written communication skills, with the ability to engage customers professionally and effectively.
- A strong desire for personal and professional growth, with a commitment to learning and achieving success.
- Proven ability to manage time effectively, demonstrate initiative, and consistently meet performance goals.
- A positive and professional demeanor, with the ability to work both independently and collaboratively within a team environment.
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Salary : $46,000 - $56,000
