What are the responsibilities and job description for the Customer Care Specialist position at TMC Acquisition LLC?
Monthly Incentive Opportunities! This is an in-office position reporting to Nicholasville, KY, location.
Established in 2016, Tailor Made Compounding has become one of the top compounding pharmacies in the nation, dedicated to providing quality medications to patients across the country. Our mission is to provide the highest quality compounded solutions while leading the industry in compliance, safety, provider education, and customer service, thereby empowering healthcare providers with the ability to optimize the health of their patients. We work closely with physicians to solve problems for hard to source and hard to compound pharmaceuticals.
Tailor Made Compounding is seeking a Customer Care Specialist to add to our growing team! Using knowledge of company products, services, and policies, this position will assist callers with inquiries and offer possible solutions based on the customer's needs. We are looking for someone who is passionate about helping others resolve problems. All tasks and duties must be completed in accordance and compliance with HIPAA guidelines, State and Federal laws, and current company policies and procedures.
Key Responsibilities:
- Contact physicians and patients to obtain information necessary to fill prescriptions
- Resolve customer issues in a timely, accurate and professional manner
- Provide physicians with resources or additional information on products and services
- Maintain knowledge of products, pricing, shipping details and protocols of the pharmacy
- Direct phone calls and messages to the appropriate employee or department
- Assist in the training of new employees when necessary
- Other duties as assigned
Experience and Education Requirements:
- High school diploma
- Pharmacy technician experience preferred
- 3-5 years of customer service experience
- Excellent written and verbal communication
- Strong computer skills specifically in Microsoft Office and Salesforce
- Ability to problem solve without the use of a script
- Bilingual-Spanish preferred
Other qualifications to be considered:
- Strong emotional maturity and intelligence
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- Expert level of written and verbal communication skills
- Demonstrate proactive approaches to problem solving with strong decision making capability
- Independently motivated
- Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer service and response
- Demonstrate ability to achieve high performance goals and meet deadlines in a fast paced environment
- Forward looking thinker, actively seeking opportunities and proposing solutions
Job Type: Full-Time
Hours: Monday-Friday 9:00-5:30.
Benefits: Medical, Dental, Vision, 401K, PTO, Paid Holidays
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Tailor Made Compounding is an Equal Opportunity Employer.
