Servicing Associate – 2 openings to work out of our Oakland Office
About the Company
- Awarded “Best Places to Work” in the Bay Area for the 8th time, TMC Financing is looking for two Servicing Associates to join our team. These are great opportunities for candidates eager to assist small businesses and do work that makes a difference!
Founded in 1981, TMC Financing is the largest provider of Small Business Administration (SBA) 504 commercial real estate financing in California, Arizona, Nevada, Oregon, and Hawaii. TMC consistently ranks among the top certified development companies nationwide, funding projects worth more than $14 billion. More than 7,000 businesses have benefitted from this financing, resulting in the creation of an estimated 60,000 jobs.
For more information, please visit our website at https : / / www.tmcfinancing.com / careers
About the Role
These are awesome opportunities for candidates ready to use their skills in our Servicing department. One of the roles will be responsible for ensuring that all loans in the portfolio are maintained in accordance with the SBA SOP and TMCs internal policies. The other will focus on monitoring monitor insurance compliance items for the loan portfolio.The perfect candidates for these roles will have previous exposure to SBA loan servicing and insurance administration.
Responsibilities
Loan Portfolio Maintenance Role - Oakland Office 3 x week (hybrid)Assist with new funding onboarding and auditing processes. This process includes but is not limited to reviewing loan documents, updating Servicing fields in Salesforce, creating Servicing folders in Box and updating loan status in Ventures.Assist with monitoring general Servicing inbox. This process includes but is not limited to responding to inquiries and requests from Borrowers, Lenders and Escrow / Title Officers.Assist with monitoring general Financials inbox. This process includes but is not limited to responding to inquiries and requests from Borrowers and Accountants, reviewing digital loan files, updating financial data fields in Salesforce and uploading items to Box.Assist with ordering post funding Site Visit inspections through vendor, Collateral Specialists, Inc.Prepare lien releases / reconveyances, as needed.Responsibilities
Insurance Administration Role - Oakland Office (5 days a week)Monitor Insurance compliance items for entire loan portfolio. This includes but is not limited to Hazard / Building, Liability, Business Personal Property, Flood, Workers Comp and Life Insurance.Review Insurance documents and confirm that they comply with SBA requirements.Monitor Insurance tickler reports in Salesforce. This process involves reviewing all expired insurance and sending follow-up emails to insurance agents.Monitor general Insurance inbox and sub-folders in Outlook. This process involves reviewing all scanned insurance mail, all incoming insurance documents and logging correspondence in Salesforce.Regular correspondence with Borrowers and Insurance Agents to answer questions and obtain the required insurance documentation.Prepare insurance request letters for any expired insurance, as needed.Review and sort incoming mail. This process may involve scanning documents to the general insurance inbox, uploading documents to Box and updating insurance information in Salesforce.Both Roles
Assist with maintaining data tracking information (“ticklers”) in Salesforce and Box on a daily / monthly basis or as needed. Ticklers are used to track servicing compliance items. Ensure data fields / information are consistently updated for reporting purposes.Handle general inquiries received by telephone, mail or e-mail (i.e. 1098 / Annual Statement requests, Loan Detail information, etc.).Attend department meetingsAssist Servicing department with projects when necessary and perform other tasks as requested or required.Qualifications
Knowledge of Commercial Real Estate financing, SBA loan documentation procedures, CDC experience, SBA experience and / or experience in Commercial Real Estate lending is preferred.Excellent time and project management skills; must possess ability to track and manage details for multiple clients and projects, and prioritize daily responsibilities.Strong attention to detail while consistently meeting deadlines.Outstanding interpersonal and communication skills with a proven ability to engage and collaborate effectively with diverse personality types and professionals, both within and outside the organization.Highly organized and disciplined; able to think critically and work independently in a fast-paced, rapidly changing environment.Exceptional phone etiquette and customer service abilities paired with excellent written communication and professional email etiquette.Proficiency in MS Office applications - Word, Excel, PowerPoint, Outlook.Knowledge of Salesforce is preferred.Company Culture
TMC is a small, dedicated group of people who work hard and are super friendly and fun. Our offices are in Uptown Oakland and people bring their dogs to work. The atmosphere is casual and comfortable. Senior leaders regularly seek input / feedback from staff, assign challenging work, and provide recognition for their accomplishments. Feedback is implemented to provide a fun workplace that promotes employee interaction and idea sharing. TMC also encourages on-going training, and whenever possible, we promote from within the Company.TMC offers flexible schedules, great benefits, and lots of perks, including catered lunches at least weekly, free snacks and sodas, fitness reimbursement, company paid commuter checks, lots of celebratory parties, matching charity donation, and a very generous vacation and Holiday offering.
Apply Now
If you are interested in joining our team, email your resume in MS Word or PDF format.Starting at $28 an hour DOE, plus bonus.
TMC Financing is an EOE. Thank you for your consideration.
Salary : $28
