What are the responsibilities and job description for the Carrier Sales Specialist position at TMC Transportation?
TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.
TMC Offers:
- Competitive Salary with uncapped commission
- Comprehensive Benefit Package
- 401(k) Plan
- Employee Ownership through ESOP
- In-depth training for your success
- Generous vacation package
- Growth opportunities
TMC Transportation has an immediate full-time opening for a Carrier Sales Specialist working out of our office in Des Moines, IA.
PRIMARY FUNCTION:
The primary function of a Carrier Sales Specialist involves sourcing carrier capacity, managing carrier relationships, arranging pick-up and delivery appointments with carriers and customers, working with Sales and Customer Service to provide transportation solutions for customers various needs.
DUTIES AND RESPONSIBILITIES:
Capacity Sourcing:
- Initiate proactive calls to carriers to secure capacity for loads and build relationships.
- Use outbound calls to resolve capacity shortages, negotiate rates, and address performance issues.
- Cold call potential carriers to expand the network and ensure regional coverage.
- Utilize data-driven insights to assess availability and identify potential capacity matches.
- Collaborate with team members to secure capacity for time-sensitive 'Hot' shipments.
Routing Guide Development and Maintenance:
- Create and maintain routing guides in the Transportation Management System (TMS) for efficient coverage operations.
- Collaborate closely with carriers to define and communicate expectations related to routing guides.
- Monitor the execution and efficiency of routing guides within the Transportation Management System (TMS).
Region Ownership:
- Take ownership of a designated region as the primary point of contact for all outbound shipments.
- Drive capacity development initiatives within the assigned region to ensure seamless logistics operations.
- Proactively cover loads originating from the region, optimizing service efficiency and reliability.
Market-Driven Rate Negotiation:
- Negotiate rate terms with carriers based on current market conditions for competitive and mutually beneficial agreements.
- Stay informed about industry trends, pricing dynamics, and market fluctuations influencing transportation costs.
- Collaborate with carriers to establish flexible and responsive rate structures.
Service Excellence:
- Monitor and ensure on-time pickup and delivery of shipments as per established schedules.
- Communicate effectively with carriers to enforce service level expectations and address performance concerns.
- Proactively identify potential delays and communicate with internal and external stakeholders to mitigate impact.
- Implement in-transit tracking systems to monitor the real-time location of shipments.
- Monitor Estimated Time of Arrival (ETA) to provide timely updates to stakeholders.
Carrier Compliance and Fraud Prevention:
- Utilize various monitoring systems to confirm carriers' compliance with safety and regulatory standards.
- Ensure the acquisition of high-quality capacity while proactively preventing fraud and double brokering.
MINIMUM QUALIFICATIONS/EXPERIENCE:
- Bachelor’s degree in Business, Logistics, Marketing or relevant work experience
- Possess a motivated and high energy attitude
- Fluent in computer applications
- Excellent communication and negotiation skills
- Detail-oriented with the ability to analyze and interpret data
- Ability to handle multiple tasks and thrive in a highly dynamic, fast-paced work environment.
- Problem-solving and decision-making abilities.
- Customer-focused mindset with a commitment to meeting and exceeding expectations.
- Self-driven and motivated to achieve targets and goals.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
The physical requirements and work environment described is representative of those present while performing the essential functions of this job.
- Must be able to sit and use telephone and computer, simultaneously, for extended periods
- Must be able to speak and hear clearly in a high volume telephone environment.
