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Customer Service Assistant

TMC Transportation
Des Moines, IA Full Time
POSTED ON 3/6/2025
AVAILABLE BEFORE 6/6/2025

TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.

TMC Offers :

  • Competitive Salary
  • Comprehensive Benefit Package
  • 401(k) Plan
  • Employee Ownership - ESOP!

TMC Transportation  has an immediate full-time opening for a  Customer Service Assistant working out of our office in  Des Moines, Iowa.

PRIMARY FUNCTION :

The primary function of a Customer Service Assistant is to provide administration support to the Customer Service department.

DUTIES AND RESPONSIBILITIES :

  • Prove back-up assistance to the Customer Service Representative for load entry
  • Maintain various management reports on a periodic basis
  • Perform all necessary pre-calls, which are include but not limited to : calling consignees for delivery appointments and directions; updating the MIS information in a time and accurate manner; and sending information the drivers if the load has already been dispatched
  • Provide information to customers inquiries and redirect if necessary
  • Other duties as assigned

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