What are the responsibilities and job description for the Customer Service Assistant position at TMC Transportation?
TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.
TMC Offers:
- Competitive Salary
- Comprehensive Benefit Package
- 401(k) Plan
- Employee Ownership - ESOP!
TMC Transportation has an immediate full-time opening for a Dedicated Coordinator working out of our office in Des Moines, IA.
PRIMARY FUNCTION:
Employee will provide administrative support to the Dedicated Operations Department.
DUTIES AND RESPONSIBILITIES:
- Answering customer phone calls
- Tracking loads
- Building loads
- Assisting with customer websites and updating pertinent information
- Daily lot checks and verifying equipment
- Collect paperwork from vendors, drivers, and customers
- Other duties as assigned
MINIMUM QUALIFICATIONS/EXPERIENCE:
- High School diploma with at least one year of related administrative work experience
- Previous experience in the transportation industry preferred
- Strong knowledge of Microsoft Office (Word and Excel) products.
- Ability to function in a fast-paced work environment and tolerate stress
- Ability to plan and organize, attention to detail, problem-solving skills.
- Excellent oral and written communication skills.
- Possess courteous, yet assertive telephone personality.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
The physical requirements and work environment described are representative of those present while performing the essential functions of this job.
Must be able to sit and use telephone and computer, simultaneously, for extended periods of time.
Must be able to speak and hear clearly in a high volume telephone environment.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Joplin, MO 64804 (Preferred)
Ability to Relocate:
- Joplin, MO 64804: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $20
