What are the responsibilities and job description for the Service Writer position at TMC Transportation?
Job Description
TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.
TMC Offers:
- Competitive Salary
- Comprehensive Benefit Package
- 401(k) Plan
- Employee Ownership - ESOP!
TMC Transportation has an immediate full-time opening for a Service Writer working out of our office in Brownsburg, Indiana.
DUTIES AND RESPONSIBILITIES include the following:
- Schedules tractors and trailers for service and repairs based on date of last service, urgency of repairs, delivery requirements, driver requirements, and operations request.
- Communicates regularly and consistently with Customer Service Representatives, Fleet Managers, Drivers, Shop Management and Road Repairs to determine needed repairs and establish a service schedule in advance of arrival of the equipment.
- Works directly with shop management to verify availability of facilities.
- Reviews and closes repair orders based on procedures provided by the service manager.
- Providing outstanding customer service and responding to high volume of emails and phone calls.
- Front desk management for all incoming drivers, vendors, salesman, etc.
- Check-in drivers when they arrive and collect repair list with detailed description on maintenance issues.
- Consistently communicate status updates regarding scheduling to management.
- Update shop inventory as needed.
- Create and open work orders for repairs.
- Use decal cutting machine to make name decals for all new drivers.
- Create Purchase Orders for outside vendors.
- Perform additional duties as deemed appropriate by management.
Requirements
MINIMUM QUALIFICATIONS/EXPERIENCE:
- High school diploma with relevant work experience required.
- Strong computer knowledge with Microsoft Office products.
- Strong mechanical back ground is a plus
- Ability to function in a fast-paced work environment.
- Ability to plan and organize, attention to detail, problem-solving skills.
- Excellent verbal and written communication skills with all levels company personnel.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: The physical requirements and work environment described are representative of those present while performing the essential functions of this job.
- Must be able to sit and use telephone and computer, simultaneously, for extended periods of time.
- Must be able to speak and hear clearly in a high volume telephone environment.
- Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds).
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $45,000
