What are the responsibilities and job description for the Technical Services Field Engineer - Solar Inverter position at TMEIC Corporation Americas?
Job # EE24123
Job Title Technical Services Field Engineer - Solar Inverter
Office Location Roanoke, VA; Houston, TX; Tampa, FL; Orlando, FL; Phoenix, AZ Preferred
Business Function / Department Energy & Infrastructure Solutions / Technical Services
Sales Territory, if applicable N / A
General Role Description
Provide specialized, solar inverter engineering expertise to support clients and field engineers
Role Accountabilities
- Advise clients and Company engineers to resolve issues, as the factory expert for the Company's solar inverters
- Analyze client equipment failures using diagnostics tools
- Provide technical support to clients and other engineers, when not in the field
- Perform commissioning, installations, quality inspections, and performance testing of photovoltaic inverter systems to meet design performance criteria
- Troubleshoot, isolate issue, repair and / or replace defective components
- Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned
- Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports
- Prepare Service Advices and issue to clients and field engineers as necessary
- Write and / or review field reports, and issue to clients as requested
- Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices
- Process warranty replacements, expediting when necessary
- Respond to client issues after regular business hours on rotating phone duty
- Investigate suggested field changes, report problems and recommend solutions to parent company as necessary
General Employee Accountabilities
Requirements
Minimum Qualifications
Preferred Qualifications
Link to TMEIC Corporation Americas website : https : / / www.tmeic.com / . To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.
EEO / AA / M / F / Vet / Disability Employer
