What are the responsibilities and job description for the Technical Services Project Manager position at TMEIC Corporation Americas?
Job # PR24118
Job Title Technical Services Project Manager
Office Location Roanoke, VA or Houston, TX preferred
Business Function / Department Energy & Infrastructure Solutions / Technical Services
Sales Territory, if applicable N / A
General Role Description
Lead and manage matrix teams to complete execution of service projects, requests, and agreements ensuring successful and timely analysis, resolution, and reporting of client issues
Role Accountabilities
- Serve as single point of contact for client service projects, agreements, and spare parts
- Monitor open service requests, coordinating cross-functional teams to resolve client installed base issues, obtain respective supplier root cause analysis, and provide corrective action reports to meet client expectations, escalating to immediate manager as necessary
- Drive client satisfaction through effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery
- Coordinate cross-functional project teams, including parent company resources and suppliers, for successful execution of service projects, ensuring that company objectives are met
- Provide timely updates on service project performance, status, and client relationship issues to immediate manager.
- Recommend and implement risk assessment and abatement plan to meet targets
- Identify opportunities and provide recommendations to business unit for improvements on installed base management, new solutions development, products, service features, and applications to drive business growth
- Produce and maintain records of service project communications, contract variations, projects, and business activities per corporate guidelines
- Design competitive and viable technical approaches to resolve client issues
- Produce accurate project execution estimates for cost and price evaluations of potential service orders
- Develop pricing strategies to maximize service project margins
- Evaluate supplier proposals to determine best technical and most economical solution for the application
- Identify opportunities, initiate, and execute process improvement initiatives in the organization
- Provide individual contributions necessary to meet client and business commitments
- Collect, analyze, and regularly report fleet data to management
General Employee Accountabilities
Minimum Qualifications
Preferred Qualifications
Link to TMEIC Corporation Americas website : To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.
EEO / AA / M / F / Vet / Disability Employer
