IT Technician

Description

TMG Operating LLC is a growing management company, located in Carmel, Indiana, for multiple service companies located in West Texas. We are a leader in technology, developing cutting-edge sensors, and automation control systems that help to reduce costs and increase safety in our clients' operations. Our operations are rapidly expanding to include innovative technologies and automation in the Oil industry. Our dynamic work environment embraces creativity and innovation that take professional development to the next level.

Are you an IT Technician with experience in Microsoft 365 administration?

Are you going places and want to help grow a company going places too?

We’re a small growing company solving big problems in the oil and gas industry. Our operations are rapidly expanding to include innovative technologies and automation in the Oil industry. We're passionate about helping our customers simplify growth and streamline operations, by being a leader in technology, developing cutting-edge sensor, and automation control systems that help to reduce costs and increase safety in our clients' operations.

We have some big goals and are on a steep climb. We’re looking for people who embrace challenges with an open mindset, are eager to grow, and generously offer and receive feedback.

We are seeking a highly skilled and experienced Information Technology Technician to be a team member on our championship winning team.

About The Job…

This hybrid role will consist of Help Desk and Technical Field Desktop Support functions. The goal of this role is to effectively support the company’s complex computing infrastructure and automated business solutions by maintaining high availability and productivity of related equipment and systems, blending user interaction with technology services to maintain a competitive market advantage for the companies and multiple divisions and their employees. Must have MS 365 administration, active Directory, Wifi networking, and Wireless Networking in the field and via a help desk support experience.

This role will support our companies’ employees and their use of desktop technologies, maintaining high availability and productivity through personal computers, hardware, software, and other required IT assets. You will also function as an intermediary with our intercompany Technology Resources and Client requirements on essential client facing technology. Strong interpersonal and telephone skills will be required to troubleshoot and resolve difficult problems related to PC hardware, software, and peripherals from both internal and external customers. The job requires a good understanding of the Windows operating system, PC peripherals, LAN/WAN, and the ability to perform basic Microsoft Server and Microsoft 365 administrative tasks, including creating users, modifying group memberships, and assigning rights. Strong understanding of SharePoint and One Drive are desirable.

Supervisory Responsibilities

• None.
  
  

Duties/Responsibilities

• Apply problem solving skills and break down complex problems into solvable segments.
• Speak clearly in person and by telephone, using a high level of verbal skills and careful listening.
• Write effectively, and understand verbal and written communications, including but not limited to email and instruction manuals.
• Work within a ticketing system to document the resolution of reported IT issues.
• Provide telephone and onsite support for problem resolution relating to both technology and software applications, as well as the Site Operational and Security, Radio, Wi-Fi, Telecommunication Equipment i.e. Cell Phones, Camera systems and Egress systems.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct network and technology problems.
• Server duties related to server OS (Windows Server 2008, 2012, 2016, 2019).
• Simulates or recreates user problems to resolve operating issues.
• Provide user training and support for developed applications.
• Recommends systems modifications to reduce user problems.
• Analyze information flow and reporting needs, working with clerical staff and management.
• Troubleshoot network connectivity issues.
• Setup and support VOIP phones as needed.
• Manage active directory.
• Located in Midland, TX and supporting other locations in the area as assigned.
• Assist with integration of data where appropriate into all company systems.
• Provides after-hour support required of our business environment.
• Additional duties/responsibilities as assigned by the manager.
• Consistently maintain and demonstrate a high regard for personal safety, for the safety of company assets, employees, and the public.
  
  

Required Skills/Abilities

• A strong customer service attitude and desire to assist others are essential.
• Must have proven organizational, administrative, interpersonal, and communication skills.
• Must be accountable and take direction from supervisors, keep required work schedules, focus attention on details, and follow work rules.
• Must be a problem solver with the ability to find resolutions.
• Must be able to adapt to a fast-paced environment and be flexible with changing priorities.
• Dependability and the ability to work under pressure while meeting critical time frames are required.
• Must be self-motivated and capable of working with minimal supervision.
• Maintenance of confidentiality is mandatory, and the ability to handle and complete multiple tasks/projects is critical.
• Must be flexible and able to work effectively in a team environment and consistently maintain a professional and respectful demeanor/attitude with co-workers, clients, vendors, and regulatory agencies.
• Exposure to IT ticket tracking software.
• PBX experience is a plus.
• Microsoft certifications are a plus.
• Project management experience is a plus.
• Networking knowledge and experience.
• IT Help Desk.
• Microsoft Power App Development.
• Wi-Fi and Radio experience is a plus.
  
  

Qualification Requirements

Education & Experience Substitution:

• 3-5 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Computer Technology Support Technician.
  
  

OR

• Information Technology associate degree and equivalent experience in an IT support role – 3 years of IT Desktop Support or Information Technology support experience.
• Must hold a valid driver’s license.
  
  

Proficiency In The Following Technology

• MS Office 365 and MS 365 administration.
• Windows Desktop/Server OS.
• Microsoft Office Suite.
• Azure/M365.
• Dell PC equipment.
• Multi-Factor Authentication systems.
• DHCP/DNS.
• Print queue management.
  
  

Understanding Of

• Routers, Bridges, Switches, and Hubs.
• LAN/WAN technologies.
• Internet technologies – Connection, Protocols, Browsing, E-Mail, Security, UTP Ethernet.
• Wi-Fi Equipment and design.
• Radio or SCADA understanding a plus.
• Camera operation a plus.
• Active Directory is a plus.
• Citrix Receiver/Workspace/Remote Desktop is a plus.
  
  

Physical Requirements

• This position is located in Midland, TX.
• Possible travel to local sites weekly with this position.
• A company vehicle is provided when necessary. Must hold a valid driver’s license.
• Support multiple locations in the area assigned.
• Potential participation in an on-call rotation that supports the organization after hours.
• A company vehicle is provided when necessary.
• The individual will be required to carry a cell phone and must be willing and able to support projects 24 hours per day in case of emergencies.
• Must be physically capable of lifting up to 25 pounds, bending, twisting, and moving related computer equipment, such as printers, monitors, and PCs.
• The successful candidate must be able to work independently and require minimal direct supervision.
  
  

Disclaimer

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
• The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.