What are the responsibilities and job description for the Client Service Associate position at TMI Los Angeles?
The Client Service Associate position is an entry-level position in our firm with the unlimited opportunity for advancement only offered in an entrepreneurial startup environment. This position serves as the main liaison between our clients and consumers and is essentially the eyes, ears, and voice of the brand. The Client Service Associate’s main responsibility is to interact with consumers directly and assist them in choosing the appropriate products and services needed for their daily lives while maintaining a consistently positive brand image.
The few coveted spots in the customer-facing team will be trained in all product knowledge and customer service / sales techniques and how these translate across all departments of our firm.
Client Service Associate Responsibilities Include :
- Follow up on assigned customer leads and business prospects daily through direct contact on multiple channels
- Deliver exceptional customer care and always resolve any issues or complaints with professionalism and in a timely manner
- Attend regular team meetings daily to strategize territory and product plans
- Maintain exceptional performance standards in customer satisfaction and closing customer leads
- Maintain open communication with management and other team members
- Build a thorough working knowledge of products, consumer demand, market prices & brand compliance
- Hire, train and develop other team members
What we are looking for in our next team member :
LI-Onsite
