What are the responsibilities and job description for the Customer Service Representative position at TMI Products?
This is a Temp-to-Hire position; first 90-days will be through an agency.
Job Description
- The customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Essential Duties and Responsibilities
- Manage large amounts of incoming calls
- Input sales
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Minimum Qualifications and Requirements
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent written and verbal communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to work in a fast paced team oriented environment
- Basic computer skills and a typing capability of at least 35-40 WPM
- High school degree
Special Position Requirements
- This job operates in a professional office and manufacturing environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Requirements
- While performing the duties of this job, the employee is regularly required to sit and stand for long periods of time.
- Some filing may be required, which would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Shift:
- 8 hour shift
Work Location: In person
Salary : $16 - $18